Avaya named Leader in Gartner Magic Quadrant for Contact Centers

Updated: May 17, 2012

Avaya named Leader in Gartner Magic Quadrant for Contact Centers

Avaya has been positioned as a Leader in the 2011 Gartner Magic Quadrant for Contact Center Infrastructure Worldwide. In the annual report, Avaya was cited as a contact center infrastructure leader based on two key criteria: ‘ability to execute’ and ‘completeness of vision.’ Gartner defines contact center infrastructure as “the products (equipment, software and services) needed to operate call centers for basic telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help-desk services, government-operated support centers and other types of structured communication operations.

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