ShoreTel Furthers Integration With the IBM UC2 Portfolio

The ShoreTel UC system is already enjoyed by more than a million end users in organizations of all sizes around the globe. With this validation, ShoreTel extends its feature-rich capabilities to organizations that use IBM SUT client and bridges the gap with seamless integration between the ShoreTel phone system and the IBM Sametime environment. UC features made available with IBM SUT include presence information so end-users can see if a contact is free to take a call, call alerts, and call routing for improved flexibility.

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Despite the almost ridiculous growth of VoIP in the past decade there is apparently still room for more growth according to the same research group that prepared the look at top revenue generating industries of  the past decade, Ibisworld.

Survey shows that Mitel customer care center provides timely resolution to challenges

According to customer surveys conducted by Mitel® using a process validated by Walker Information, up to 98 percent of Mitel customers are satisfied or very satisfied with the care they receive through their relationships with Mitel. The quarterly surveys measure customer satisfaction in three key performance areas: issue resolution, customer care center experience, and field services/technician interaction. The results show that alongside Mitel's award-winning unified communications solutions, Mitel also provides an excellent customer care experience.

Ibisworld Research has released a report that VoIP was the fastest growing technology of the past decade based on cumulative revenue growth from 2000 through 2009. According to Ibisworld, the VoIP industry grew at 179035% over the decade.

Business Presence Communications System Rides on the FlexNetwork - Bandwidth.com's nationwide all-IP Voice Network
 

"Our business presence communications allow companies to improve customer collaboration by intelligently connecting customers to the employee who can best serve them at any moment regardless of where the employee happens to be or what type of device they are using," said Pat Kelly, CEO of OnState Communications. "By utilizing Bandwidth.com's nationwide all-IP FlexNetwork, we are able to offer a robust virtual call center software solution that increases employee efficiency, enhances customer support and sales, and decreases communication costs."

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There has been a huge amount of speculation over the past two weeks about the 'Google Phone' and the idea that Google might release a phone of its own rather than push the usage of its mobile Android OS on other phones. While it isn't really totally confirmed that Google will do so, it now seems very likely that they will release a Google branded phone. Google handed out test units to employees last week and the very next day I actually saw them in use in the wild while attending a show. The couple to my right spent more time fiddling with and adjusting and updating their Google phones than they did watching the show! My impressions were that the screen was large and really high quality and that it seemed rather less intuitive than an iPhone.

Small Business Leverages Hosted Exchange to Focus on Business, Not Infrastructure

“Before Apptix, we were spending too much time focusing on our Web site and email servers instead of focusing on building our business,” said Jason Kayzar, MC2 founder and CEO. “Apptix easily migrated us over a weekend onto their hosted services platform. Since the switch to Apptix, we have not had to think about IT. Instead, we are working on projects to grow the business. That means Apptix was the right decision for our business.”

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Certification Ensures Interoperability of Panasonic's NCP and TDE Scalable IP Communications Systems With XO's Award-Winning SIP Solution

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VoipNow Core allows Service Providers to build a carrier class VoIP infrastructure with minimal costs, while focusing on future scalability, redundancy, manageability and automation. The system integrates a powerful SIP server with full media control capabilities and media gateway to PSTN features using standard ISDN PRI PCI cards. Due to the cloud computing approach, the cost of implementation, operation and maintenance is dramatically reduced compared to legacy monolithic telecom equipments.

ShoreTel the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC)  announced it has completed interoperability testing with IBM Sametime Unified Telephony (SUT) to offer ShoreTel customers the option to access the advanced capabilities of SUT for collaboration and communications.