Staying in touch with your customers is as easy as inviting, introducing and sharing interests.
Invite your customers to events you are attending or holding. Look at your address book and choose four events each year to invite your customers to. An invitation makes people feel special and offers a great reminder of your brand to your customers.
Introduce people to each other who would never have met naturally. Invite 3-5 people to join you for coffee each week. Look for something in common and make introductions. An introduction can add value to their lives and it reminds your customers of you.
Send articles, links, or book ideas to your customers. Seek out books or articles that you think they might be interested. This step requires that you know something about your customers. These interests can point back to your industry, but it's not necessary. The re-connection with you is often enough of a touch to keep your customers thinking about you.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more