The benefits of customer retention are many; here are my top five:
Annuity revenue: Over time satisfied customers will contribute more to the bottom line. In my line of work,
Reference library: Customers love to brag about success and are often more than willing to refer you to others you might need your help. when is the last time a new customer provided you a referral?
Customer service: after all, is anything any more important?
Identify add on and growth opportunities because you are more famiiar with their business.
The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more
There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more