Effective communication is a fundamental element of a well-functioning workplace yet most of us run around the workplace practicing the communication skills we learned at home or in our social circles. The good news is that there are some practical things we can do immediately to improve how we communicate in the workplace so we can avoid some of the ongoing conflict and misunderstandings that can sap our energy and productivity. Leaders and employees at every level benefit from practicing effective communication skills because it takes less time to get more done when we know how to communicate well. Think of the following ideas when you communicate with your employees and co-workers.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more