The companies in the study that were able to achieve and sustain a competitive advantage, saw their Human Resource functions contribute to these results through the comprehensive deployment of their Human Capital initiatives across five dimensions. These five dimensions were seen to be the factors that most significantly differentiated effective HR functions from the less effective HR functions. The five dimensions are:
The study showed that when HR was ineffective in two or more of these dimensions, it was unable to make significant or material bottom-line contributions.
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