Business Opportunity and Responsibility in the Face of Disaster

Updated: January 17, 2010

Rally Your Customers: After a disaster, there are often countless organizations asking for your donations to help. It can be difficult to determine which are credible, which you can trust, and which will deliver the most immediate help to those in need. If your customers already trust you, use that trust to help direct their efforts in a way that can have the most impact. Do the research for them to find the most impactful relief organizations, and give your customers a direct, easy and collective way to help.

Help Your Customers: Depending on the nature and location of the disaster, you may have customers directly impacted. What can your business do to help those individuals directly? What do they need that other customers could help with, your employees could help with, or your business directly can support?


Rally Your Employees: By all means, get your employees involved as well. Help them aggregate financial support for relief efforts, and if possible (and appropriate) give them ways to also contribute directly with their time, labor and talents.


Allow Time & Forums for Sharing: Disasters - even half a world away - can be intensely personal. They can shatter our confidence, sense of safety and accelerate our perceived vulnerability. Give your customers the time & space to talk, share, vent, cry, and support each other. Generally business-focused discussion forums might take a left turn for a few days. Let it happen, and if your employee contribute to the conversation, do it only as a fellow vulnerable human being, not as a company representative.


Help with Preparation & Prevention: In the aftermath of disasters, questions about future preparation and prevention always come up. How could we have prevented this? How do we prepare if it happens again? How do I prepare myself, my family, my business? Help your customers and employees answer these questions. Do so in a way that helps them directly, but also gives them an opportunity to help others (those around them and those directly affected currently) do the same thing.

Featured Research
  • Video Conferencing Best Practices

    Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more

  • 10 Contact Center Myths Busted

    For most forward-thinking companies, the use of contact center software is on the rise. That said, in spite of contact center software’s sudden rise in popularity, a number of myths have begun to take shape. more

  • Go Mobile and Increase Employee Productivity

    The Bring Your Own Device (BYOD) and Voice over Internet Protocol (VoIP) tech trends now allow people to work whenever, wherever, and however they want—mobility makes it happen. more

  • [Infographic] How to Select a Phone System in 10 Steps

    Choosing the perfect phone system for your business is no small task …. Depending on the size of your company, the industry in which you work, and the specific needs your phone system will be required to meet, any number of solutions could get the job done. more

  • SMB CRM Providers Comparison Guide

    A good SMB CRM system can be an incredibly valuable asset for your business. As more businesses recognize this value, the amount of SMB CRM vendors is expanding quickly. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more