First, here's how 80% of sales reps begin their closing calls:
"Oh hi, this is _______ with the XYZ Company. I'm calling to follow up on the (proposal, information, etc.). Did you have a chance to review that?"
Or, another equally weak opening most sales reps use is:
"Hi, this is ________ with the XYZ Company, how are you? Good, I was just calling to see if you received the demo we sent to you?"
This is the worst way to begin your closing call! First, you're giving all control over to your prospect - now why would you want to do that? Second, you're just opening yourself up for a stall or put off - "No, I haven't had time yet, why don't you call me back next week?"
If you want to be a Top 20% closer, strike the phrases "just calling to follow up" and "just wanted to see if you..." out of your pitch - FOREVER!
Here is how the Top 20% start their closing calls, and how you can instantly begin to close more business starting with your very next call:
"Hi _______ this is ______ ______ with the ABC Company. You know, I've been looking forward to getting back with you and getting you started with our (award-winning newsletter, number one industry ranked product, world-class service -- fill in your product/service/investment here). I know you'll be as happy and satisfied as my other clients are.
Now, I'm sure you've (read the brochure/watched the demo, etc.), and I'm sure you see how it can help you (give a benefit they are looking for). My question is: do you want to start with our professional position of _______, or does the _______ position work better for you?"
Now shut up and listen.
Earth shattering to you? Perhaps it is. But so will be your results. This works on so many levels:
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