Having worked with small business executives and owners and their employess for the last 16 years - and this applies to the big businesses we have worked with too - we have seen an alarming trend in the decision making process when it comes to systems procurement. We specialize specifically in contact, customer management and so called 'CRM' (customer relationship management) systems, but I have no basis to believe that the same behaviors do not apply in decisions made in other areas - in fact I have witnessed it time in again across the board - it is a cultural thing.
One common CRM system evaluation 'process' goes like this:
We’ve put together a comparison guide that covers over 40 of the top call center software options, providing details on pricing, features, support, and integrations. If you want to save time and still make a great investment, this guide is a must read. more
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 43 small to midsize business phone vendors. more