CRM implementation success- list of key questions you should ask from yourself

Updated: March 19, 2010

While finding out the answer you need to work on following factors:

  • What is your goal of CRM implementation?
  • What are your organization's problem areas?
  • How much monetary loss your organization is incurring due to related problem areas?
  • How much opportunities you are losing due to your inefficient CRM process?
  • Analyze technical capabilities of possible end users for new CRM application?
  • What are the primary features you feel that is must in your CRM application to overcome the existing losses?
  • How quick you need the CRM implementation at your organization?
  • Is there any scope of gradual implementation of CRM or the complete implementation is required in one go?
  • Is your organization in the situation of adapting itself with the new technology very much or you need a more adaptable CRM application?

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