CRM implementation success- list of key questions you should ask from yourself

Updated: March 19, 2010

While finding out the answer you need to work on following factors:

  • What is your goal of CRM implementation?
  • What are your organization's problem areas?
  • How much monetary loss your organization is incurring due to related problem areas?
  • How much opportunities you are losing due to your inefficient CRM process?
  • Analyze technical capabilities of possible end users for new CRM application?
  • What are the primary features you feel that is must in your CRM application to overcome the existing losses?
  • How quick you need the CRM implementation at your organization?
  • Is there any scope of gradual implementation of CRM or the complete implementation is required in one go?
  • Is your organization in the situation of adapting itself with the new technology very much or you need a more adaptable CRM application?

Featured Research
  • 2017 CRM Software Cost Guide

    Would you believe that 89% of businesses expect to compete primarily on customer service in the upcoming years? With that in mind, it’s no surprise that CRM software is becoming such an integral part of business operations. But not all solutions are created equally, especially when it comes to the value they deliver to your business. more

  • Top 10 Trends in CRM for 2017

    There’s some big things happening with CRM software that you should to be aware of. Technological advancements and changes to business processes have led to developments and new features that are making CRM more valuable than ever. Things like mobile capabilities and greater integration with other software are at the front of this progress. more

  • SMB CRM Providers Comparison Guide

    A good SMB CRM system can be an incredibly valuable asset for your business. As more businesses recognize this value, the amount of SMB CRM vendors is expanding quickly. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more

  • CRM and Contact Center Integration

    One of the best ways to improve your customer service is to integrate your CRM and contact center software. Benefits of doing this include:Improved customer satisfaction through more personalized contacts, Better conversions on lead, and Increased employee productivity. more

  • CRM Providers Comparison Guide

    As more businesses recognize this value, the amount of CRM vendors is expanding quickly. There are well over 100 available in 2017. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more