The Direct Digital Marketing Mandate

Updated: January 14, 2010

The fusion of direct marketing and digital marketing—direct digital marketing—preserves the inherent value of direct marketing, resolves its historic downsides, and leverages the immediacy and accountability of digital channels. Direct digital marketing is a digital marketing method that delivers relevant communications that are addressable to individuals through the three primary digital channels—email, Web, and mobile. While traditional direct marketing methods use a consumer's postal address to initiate a dialogue, direct digital marketers use an email address, a Web browser cookie, and a mobile phone number to not only initiate a conversation, but build and sustain an ongoing profitable relationship with a consumer.

One of the most valuable elements of direct digital marketing is its ability to expand measurability and enhance accountability. Rather than measure important but one-dimensional data points like response rates and dollar amount per order, direct digital marketing affords a wide array of valuable data points that measure the impact of a campaign at different day parts or at different stages of the shopping process, and the difference between the lift in sales from repeat customers and the total sales from new customers, for example. Because direct digital marketing campaigns use the three primary digital channels to communicate with consumers, additional measurement is possible. An example is a multichannel direct digital marketing campaign that properly recognizes the value of the website as a direct digital marketing tool and quickly calculates a correlation between the duration of a website visit and total dollar amount spent per consumer.

Featured Research
  • Business Meeting Showdown

    It is no secret that communication and collaboration are at the heart of success and longevity for any business. However, as businesses become more global and more employees work remotely, video conferencing is being increasingly used as an alternative to face-to-face interactions. There are pros to both business travel and video conferencing such as personal connection and ease of use. However, there are cons as well ranging from travel delays to being technologically reliant. more

  • Mobile Communication Showdown

    It's no secret that businesses are becoming agiler and employees are spending more time away from their desks. The question isn't should we get rid of our landlines, but how quickly can we replace them?However, staying connected with your colleagues, clients, and customers is absolutely essential for cultivating long-term, lucrative relationships that will help your company achieve success. more

  • Signs you are Ready for Mobile BI

    With workforces moving more and more mobile on a daily basis, it is essential to ensure that your company is able to arm your employees with the analytics that they need to succeed. 89% of business leaders believe that Big Data will revolutionize business operations in the same way that the internet did. These numbers show the trend towards investing in a BI system. more

  • 15 Ways to Optimize Your Contact Center

    We live in a time where customer experience is seen as an important competitive differentiator. Given this, wouldn't you like to make sure that your contact center is fully optimized to meet your business needs? Deciding to upgrade and optimize your contact center is a big step, and one that shouldn't be done without due diligence and plenty of research. more

  • Stress-Free Video Conferencing

    It should shock no one that video conferencing technology is an amazing tool to connect and engage with business contacts in a more personal and effective way. In fact, only 7% of how we communicate is through words, whereas a whopping 93% is through tone of voice and body language. To further the strength of video conferencing, 99% of professionals feel that by improving communication and collaboration, productivity will be positively impacted. more