What does the CIO do? He or she . . .
1. Shows support from the top. Ideally, this position is held by the organization's chief executive or president -- someone who leads by example and "walks the talk." Alternatively, and in a larger organization, he or she may be a "Crown Prince" -- someone hand-picked by the executive leadership to oversee the task of inspiring greatness from within the team. It's important that if the CIO is not the CEO or president, that he or she has the blessing of the senior executive. Otherwise, his or her ideas, inspirations or suggestions might be rebuffed.
2. Communicates Overarching Goals and Progress. The imperative should be to overcommunicate and under-promise. Such communication keeps the organization focused on the vision, successes and failures.
3. Builds a "Communication Corridor." This practice of two-way traffic enables ideas to flow freely for equal consideration and sharing throughout a trusting enterprise. The open-door policy gives every participant a voice and motivation to say what needs to be said -- even if they believe the project at hand is a losing proposition. Fear of retribution should never discourage people from speaking their minds.
4. Connects the Silos. Better yet, he or she demolishes them. Knock down the barriers that keep silos apart by creating cross-functional teams.
5. Commissions Cross-Group Stakeholders. These "champions across projects" should have the authority and budgets to test, learn and lead multiple groups through the process and assure ownership across groups is achieved. Bullies need not apply. These champions should encourage buy-in so innovation isn't stymied or blocked.
One of the biggest mistakes that businesses make when it comes to their CRM software is the features they don’t use. This happens because they invest in CRM with a handful of problems in mind, so they’re content as long as it solves them. But if you want to maximize your ROI, you should be utilizing every feature available to you. more
VoIP makes a lot of sense for educational institutions—and it’s not just because of the substantial cost savings. Other benefits include increased efficiency and integration options. Emergency responsiveness can even be improved. more
The telemedicine revolution is finally happening. Experts have been discussing the potential for patients and healthcare providers to connect remotely for years, but the market is just now moving to adopt it—in a big way. Data suggests this market will grow over 14% annually through 2020! more