Providing exceptional service centers on the idea that your customers are not just the customers from the moment they walk in the door to your business or visit your Web site. They are the customer 24 hours a day, 365 days a year. They are always the customer. Too often organizational
Companies have started to treat people as one time customers, and not as life-long customers. People are loyal to themselves first and if you don't take care of them, they will go elsewhere.
If you are holding on to the idea that meetings have to be held in a conference room, it’s time for you to reconsider. more