Providing exceptional service centers on the idea that your customers are not just the customers from the moment they walk in the door to your business or visit your Web site. They are the customer 24 hours a day, 365 days a year. They are always the customer. Too often organizational
Companies have started to treat people as one time customers, and not as life-long customers. People are loyal to themselves first and if you don't take care of them, they will go elsewhere.
Did you know that, according to Forbes, 86 percent of customers will pay more for a better customer experience? Customer satisfaction is always a worthy business pursuit, but to identify customer preferences and exceed expectations, you must keep pace with innovations in the technology your customers are using. more
This whitepaper describes why the shift from a traditional to a social intranet is imperative to staying competitive, and analyzes the costs and benefits associated with implementing one. You will also find useful KPIs to measure performance and further leverage your intranet's success, raising employee engagement and boosting your competitive advantage. more
Deciding which phone system is right for your business can be difficult. With our VoIP technology blueprint, discover the top 15 questions you should ask VoIP vendors before you make a buying decision. more