To establish the basis of good communication you must begin as stated earlier, at the interview. Be up front with the candidate about your expectations while in the employment of your business, foster a sense of ownership and sense of duty to the employee by encouraging that level of communication which rewards thinking out of the box to better serve the needs of all not just the one.
After initial employment regularly revisit core beliefs, walk the talk and don't deviate in your actions, nothing is worse to morale and loyalty than to see the team leader violate the core beliefs and expect perfection out of the team. Maintaining the open lines of communication allow you to as well as mid level managers to identify issues before they adversely affect your workforce; should someone be suffering outside of work it will visit your business in a negative way unless you have a plan to identify the problem, assist the employee in getting help, congratulations you just laid your first cornerstone to building a core employee who will if facing a difficult choice think harder about how it will affect the company.
Your choice of mid level managers, HR staff and team leaders will greatly effect how your company sucesses will grow. If your mid level leadership doesn't understand or share the view of where you want to go the message will be lost, employees will not develop the core values needed to build that trust, dedication and Esprit de Corps we spoke of earlier.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more