To establish the basis of good communication you must begin as stated earlier, at the interview. Be up front with the candidate about your expectations while in the employment of your business, foster a sense of ownership and sense of duty to the employee by encouraging that level of communication which rewards thinking out of the box to better serve the needs of all not just the one.
After initial employment regularly revisit core beliefs, walk the talk and don't deviate in your actions, nothing is worse to morale and loyalty than to see the team leader violate the core beliefs and expect perfection out of the team. Maintaining the open lines of communication allow you to as well as mid level managers to identify issues before they adversely affect your workforce; should someone be suffering outside of work it will visit your business in a negative way unless you have a plan to identify the problem, assist the employee in getting help, congratulations you just laid your first cornerstone to building a core employee who will if facing a difficult choice think harder about how it will affect the company.
Your choice of mid level managers, HR staff and team leaders will greatly effect how your company sucesses will grow. If your mid level leadership doesn't understand or share the view of where you want to go the message will be lost, employees will not develop the core values needed to build that trust, dedication and Esprit de Corps we spoke of earlier.
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If improving customer experience is important to you (it should be), then 2017 may be a good year to reevaluate the software you use for your contact center. With customer preferences shifting, the importance of an efficient contact center has never been higher. You cannot afford to simply focus on keeping costs low. Significant competitive advantages are available to businesses who manage this area effectively. more
The status of technology within an organization is rapidly evolving—and so is the role of the CIO. With breakthrough capabilities enabled by new technologies, a growing shortage of available developers, and an increasingly tech-savvy business user, the role of IT—and the CIO in particular—is morphing into one of strategic advisor to the business and driver of innovation within the company. more