To establish the basis of good communication you must begin as stated earlier, at the interview. Be up front with the candidate about your expectations while in the employment of your business, foster a sense of ownership and sense of duty to the employee by encouraging that level of communication which rewards thinking out of the box to better serve the needs of all not just the one.
After initial employment regularly revisit core beliefs, walk the talk and don't deviate in your actions, nothing is worse to morale and loyalty than to see the team leader violate the core beliefs and expect perfection out of the team. Maintaining the open lines of communication allow you to as well as mid level managers to identify issues before they adversely affect your workforce; should someone be suffering outside of work it will visit your business in a negative way unless you have a plan to identify the problem, assist the employee in getting help, congratulations you just laid your first cornerstone to building a core employee who will if facing a difficult choice think harder about how it will affect the company.
Your choice of mid level managers, HR staff and team leaders will greatly effect how your company sucesses will grow. If your mid level leadership doesn't understand or share the view of where you want to go the message will be lost, employees will not develop the core values needed to build that trust, dedication and Esprit de Corps we spoke of earlier.
We’ve put together a comparison guide that covers over 40 of the top call center software options, providing details on pricing, features, support, and integrations. If you want to save time and still make a great investment, this guide is a must read. more
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 43 small to midsize business phone vendors. more
A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more