First, IT consultancy Hinchcliffe & Co. was acquired by Dachis Group. This mashes up Dachis's "social business design" professional services offerings with Hinchcliffe's Enterprise 2.0 architecture, methods and implementations.
The merger shows that social media-enabled business activities need the full involvement of core IT, and that IT has a new and increasingly important role in designing how corporations will find, reach, connect to and service their customers, partners, suppliers -- and the various communities that surround them all.
Terms of the sale for both of the privately held firms was not disclosed, but Hinchcliffe founder and Dion Hinchcliffe told me he'll be helping Dachis Group harness the efficiencies and reach of social media through Enterprise 2.0 for global 2000 corporations.
As he sees it (and I agree), the ability for IT to use rich Internet application technologies, SaaS, cloud, SOA, business intelligence, social-media driven end-user meta data -- all leveraged via SOA integrated, governed and automated business processes -- are changing the nature of business. Companies now know that they can (and should) do business differently, but they don't yet know how to pull all the services and parts together to do it. Same for marketing execs.
Time for IT and marketing to get to know each other better. IT organizations and Enterprise 2.0 methods are increasingly aligned to integrate and leverage the traditional IT strengths with the best of the web, social and marketing. Doing an end-run around IT for advanced marketing is a stop-gap measure, the real solution is bringing IT and web/social/marketing together.
You can't have meaningful and scalable social business strategy at global 2000 firms without the firm hand of IT, newly endowed with modern architectures and tools, on the tiller. A firm like Dion's makes that essential but so far rare connection between the IT culture and the social media marketing pioneers.
"This gets us poised for what happens next: The coming half-decade is going to be a tremendously important and exciting one in the business world as organizations look to fundamentally retool for the 21st century, an era that has quite different expectations and requirements around business and how it gets done," said Hinchcliffe.
The Dachis Group, founded by Jeff Dachis (former Razorfish CEO) in 2008 and well-funded by Austin Ventures, is growing quickly and doing considerable acquiring, including Headshift Ltd. last year. Dion will join as Dachis as senior engagement manager, reporting to Peter Kim, managing director of North American operations.
Another indication of this mega mashup between technology and social media: Salesforce.com's expansion of the private beta testing of its Salesforce Chatter, a Facebook-style social networking platform for enterprises and SMBs. And now AppExchange 2, the next generation of Salesforce's enterprise app storefront, will includes a "ChatterExchange" for social networking business apps.
I saw a demo of Chatter last month at Salesforce headquarters is San Francisco. It has the potential to do what Google Wave does only better, and more targeted as business functions. If I were Lotus, I'd be concerned.
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more