Leadership is a key component to integrating a powerful, productive and inspiring culture. once the leaders of an organization are committed to living and supporting the culture every day, it becomes possible for all employees to model that culture and make it come to life.
When hiring, it is essential to identify the kinds of people who will demonstrate values and behaviors that are congruent with the organization.We've all heard the saying "hire for behavior traits, train for skill" Yes behavior is important, but it is only one component of a person. Organizations must assess employees' beliefs, what they stand for and how they will interact in the "workplace". This means organizations must "hire for cultural fit, train for skill".
A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more
While this may have been true at one time, the days of BI requiring a dedicated team of experts to implement are over. Self-service solutions are making it possible for everyone, including small, local businesses, to easily implement BI in their decision making process. more
A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help. With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts. more