Leadership is a key component to integrating a powerful, productive and inspiring culture. once the leaders of an organization are committed to living and supporting the culture every day, it becomes possible for all employees to model that culture and make it come to life.
When hiring, it is essential to identify the kinds of people who will demonstrate values and behaviors that are congruent with the organization.We've all heard the saying "hire for behavior traits, train for skill" Yes behavior is important, but it is only one component of a person. Organizations must assess employees' beliefs, what they stand for and how they will interact in the "workplace". This means organizations must "hire for cultural fit, train for skill".
VoIP makes a lot of sense for educational institutions—and it’s not just because of the substantial cost savings. Other benefits include increased efficiency and integration options. Emergency responsiveness can even be improved. more
The telemedicine revolution is finally happening. Experts have been discussing the potential for patients and healthcare providers to connect remotely for years, but the market is just now moving to adopt it—in a big way. Data suggests this market will grow over 14% annually through 2020! more
If improving customer experience is important to you (it should be), then 2017 may be a good year to reevaluate the software you use for your contact center. With customer preferences shifting, the importance of an efficient contact center has never been higher. You cannot afford to simply focus on keeping costs low. Significant competitive advantages are available to businesses who manage this area effectively. more
The status of technology within an organization is rapidly evolving—and so is the role of the CIO. With breakthrough capabilities enabled by new technologies, a growing shortage of available developers, and an increasingly tech-savvy business user, the role of IT—and the CIO in particular—is morphing into one of strategic advisor to the business and driver of innovation within the company. more