Leadership is a key component to integrating a powerful, productive and inspiring culture. once the leaders of an organization are committed to living and supporting the culture every day, it becomes possible for all employees to model that culture and make it come to life.
When hiring, it is essential to identify the kinds of people who will demonstrate values and behaviors that are congruent with the organization.We've all heard the saying "hire for behavior traits, train for skill" Yes behavior is important, but it is only one component of a person. Organizations must assess employees' beliefs, what they stand for and how they will interact in the "workplace". This means organizations must "hire for cultural fit, train for skill".
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more