Now On Demand - Focus Customer Service Roundtable: Customer Experience

Updated: December 09, 2010

Customer experience is the sum of all experiences a customer has with a supplier through out the duration of their relationship. In this Roundtable you'll learn:

  • How to define customer-centricity
  • How the degree of customer-centricity across an organization impacts its approach to CEM
  • How customers and organizations have mutually benefitted from a highly customer-centric CEM
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