High-Fives for an Innotative HR Strategy

Updated: July 19, 2010

1. Focus more on aligning the content to the context. As an example, in a recruiting scenario lay emphasis on perusing a candidate's resume in detail to identify the KPI for selection such as whether the resume portrays accomplishments vs. tasks, knowledge of the skills (even at expert-level) vs. know-how of applying the skills to best-fit on-job scenarios, on-task performance vs. end-users' satisfaction assurance (the latter two require proven skills in the business domain) etc.

This ensures that qualified resumes do not get "Sidelined-in-Seconds".

2. Profile Talent based on a multi-channel approach. For example, the selection of prospective candidates to client interviews can be based on a strategy such as "Competing on Competency" based on metrics such as 'Succeeding by exceeding expectations' (e.g., insight-driving analytic skills, baseline performance vs. proven peer-level performance, Voluntarily Opting to Participate in intra-company roundtables/Group Meetings etc.), 'Innovation through action to take initiatives in challenging situations' (e.g., Problem-Solution assessments in terms of probable risk and value assurance etc.), 'Attitude Across Latitudes' etc. in addition to expertise in the appropriate domain. This information can be obtained during verification of the candidate's ability and capability with the employer references.

3. "Change is what leads to evolution and innovation." Introduce "change" to empower dynamism in both employer and employees. It drives innovation through motivation leading to consistent improvement and productivity. One of the best-in-class appraches to do this by "Recognizing and Rewarding in a Repeatable Fashion", i.e., through every phase of the project lifecycle and not just when a project achieves "Success" upon completion. If for every signficant accomplishment (which is more than just doing the task), there is a commensurate reward-establishment, for employees and consultants equally, every mile gotten stretches itself into an "extra mile".

Another must-have to "change" is by way of shifting roles of employees, preferably according to the priority and progress of the on-going work. This leads to acceleration not only in terms of time saved, but also in terms of optimization by way of "adaptive learning. This paves the way for simplification through greater colloboration and communication.

4. Let IT Strategies Influence HR Strategies.
The HR domain is a wide spectrum extending beyond Recruiting, into areas such as Human Capital Management, Training & Development, etc. The Process-driven methodologies adopted in IT can in many ways aid in streamlining the HR Business Processes too. To get to some specifics, the pragmatics of Business Continuity in response to changing needs, Risk Mitigation in terms of productivity lossessness, Employee Feedback Management in addition to Performance Management, the classic Divide-and-Conquer approach to team employees into multi-role job groups - to achieve an optimal "Competing on Competency" target; and a Brute-Force approach to Prioritization of On-the-job Assignments in a recycling fashion are some of the policies that can be imlemented as SOP for HR.

5. Differentiate between Who-is-Who & Who-is-Doing-What. And record any deviations from the standards. Do remember that in today's business-IT world, there is no such thing as "Best-of-All", for there is more than one all, and hence, the bottomline is a BEST-FIT is a WIN-WIN over the BEST. If this is made the top-line priority in planning & implementing an HR Policy, it is more likely that it results in an Innovative HR Strategy.

Featured Research
  • The Role of Self-Service in Modern Contact Centers

    By 2020, 85% of customers' relationships with companies will be managed without any contact with human services representatives. What does that mean for your business? The data shows that companies need to offer effective self-service options in order to remain competitive. However, many contact centers are confused about how their core contact center software fits into self-service. more

  • 7 key questions to ask any ERP provider

    Having a fast-growing business is good. Having to overhaul your technology every time you need to scale is not. Upgrading to a more complete Enterprise Resource Planning (ERP) solution can help, but how do you ensure the solution you choose is exactly what you need? To help you with your search, we’ve pulled together 7 key questions every fast-growing business should ask before choosing a cloud-based ERP solution, including: more

  • How Finance Leadership Pays Off

    Oxford Economics recently surveyed 1,500 finance executives and it’s clear that small and midsize companies are growing significantly faster than larger companies. But, there are also big opportunities for finance to increase efficiency, boost financial performance, and work more strategically. Why is that? more

  • Professional Services Audience – Improve Profitability Infographic

    As a Professional Services Organization (PSO), you know the importance of customer satisfaction. In fact, 47% of PSO leaders say managing changing customer expectations is their top challenge. That’s why many firms are engaging smarter project management technology, even before deals are signed, to ensure project profitability. How are these leaders utilizing technology? Find out now. more

  • 9 Tips for a Compelling Video Presentation

    Face-to-face communication is the most effective way to collaborate and bring ideas to life in your business. Because of this, many businesses invest heavily in travel budgets so they can meet in person to create and nurture business opportunities. However, video technology has become more accessible, affordable, and user-friendly over the years. In fact, the enterprise video business market will reach $36.5 billion by 2018. more