If you have a T1 or above connection (which you should), and are on a tight budget for spending cash, do yourself a favor and go hosted VoIP/SIP...don't spend what will still be a lot of money on a used or refurb system and buy someone else's headaches. In today's market you can go with a hosted setup with NO up front cost at all...absolutely no cash outlay for a brand new phone system with all the bells and whistles...and I mean all the bells and whistles. This will cost you $12-20 per line, plus $12-20 per phone, or about the cost per line for service from AT&T, depending on what provider you use. You will also have the option to include unlimited domestic long distance (maybe $20-30 a month) or a package that includes a certain number of bundled long distance minutes per month, say 5000-10,000 minutes. You'll usually get installation free, with free in-house training and support included. You can add DID's for probably another $10 for a block of 20 and an auto-attendant for maybe $10-15. You automatically get a smorgasbord of calling features including items like 'find-me-follow-me' and four digit dialing between extensions.
So, the question is, why would you spend thousands of dollars up front on a PBX system that will be obsolete in a few years when you can get a cutting edge virtual PBX, with everything you want included, for no money down and $24-40 a month per line, including all maintenance and support? Today, it's the way to go. ..and almost every telecom company out there offers this product, so there are lots to choose from. Just make sure you go with a reputable provider with a strong proprietary fiber network and not passing VoIP over the Internet. That way you have Quality of Service (QOS) as well. The problem enters when VoIP is run over the public Internet, no QOS and security issues as well.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more