How to Manage Employee Turnover and Retain People You Want

Updated: June 22, 2010

BizTip #1 - Regularly monitor employee turnover in your organization.

Do you monitor employee turnover for key jobs in your organization? If you don't, you're not taking advantage of valuable information that could save you time and money. You can quickly estimate the turnover rate for any job in your company by completing an Employee Turnover Calculator, a business tool that provides both annualized turnover rates and estimated costs associated with turnover.

BizTip #2 - Improve your hiring practices.

Studies indicate that your first line of defense against higher-than-desired turnover is a successful employment process. Poor hiring practices significantly contribute to employee turnover. Do whatever you can to take the gambling out of making hiring decisions and reduce turnover in your organization.

BizTip #3 - Provide realistic job previews.

A realistic presentation of relevant aspects of your jobs will help attract promising applicants who are more likely to stay with your organization. Don't try to sugarcoat anything when you're telling applicants about your jobs. Honesty is the best policy for minimizing problems with employees later on.

BizTip #4 - Orient new employees properly and give them the support they need.

Be sure you give new employees helpful tips for dealing with job realities. This can be accomplished effectively in an employee orientation program. It's also a good idea to place new employees in work groups with positive attitudes. And make sure that new employees receive the support they need from their supervisor, especially during the first three months on the job.

BizTip #5 - Make sure your training programs are effective.

Nothing will make a new employee leave faster than a sense of failure. If your training programs don't help employees meet job expectations, most people will look for greener pastures that foster employee development and success. Take some time and learn how "accelerated learning" techniques can help you improve your training programs and speed up the learning process for your employees.

BizTip #6 - Evaluate employees consistently and fairly.


Employees who feel mistreated by management are more likely to pack their bags. To promote fair treatment of all employees, use structured performance management programs for evaluating employees in relevant areas in a consistent manner. In particular, be sure to communicate regularly to your successful employees (i.e., the people you don't want to leave) that you value their talents and contributions to the organization.

Featured Research
  • 10 Contact Center Myths Busted

    For most forward-thinking companies, the use of contact center software is on the rise. That said, in spite of contact center software’s sudden rise in popularity, a number of myths have begun to take shape. more

  • Go Mobile and Increase Employee Productivity

    The Bring Your Own Device (BYOD) and Voice over Internet Protocol (VoIP) tech trends now allow people to work whenever, wherever, and however they want—mobility makes it happen. more

  • [Infographic] How to Select a Phone System in 10 Steps

    Choosing the perfect phone system for your business is no small task …. Depending on the size of your company, the industry in which you work, and the specific needs your phone system will be required to meet, any number of solutions could get the job done. more

  • SMB CRM Providers Comparison Guide

    A good SMB CRM system can be an incredibly valuable asset for your business. As more businesses recognize this value, the amount of SMB CRM vendors is expanding quickly. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more

  • 2017 Business VoIP Cost Guide

    Reducing expenses is one of the main reasons that businesses switch from traditional office phone systems to VoIP technology. But many people rush this decision and end up spending more than they need to. The costs of implementing a new VoIP system can increase quickly, especially if you don’t strategically plan for it ahead of time. more