How to Manage Employee Turnover and Retain People You Want

Updated: June 22, 2010

BizTip #1 - Regularly monitor employee turnover in your organization.

Do you monitor employee turnover for key jobs in your organization? If you don't, you're not taking advantage of valuable information that could save you time and money. You can quickly estimate the turnover rate for any job in your company by completing an Employee Turnover Calculator, a business tool that provides both annualized turnover rates and estimated costs associated with turnover.

BizTip #2 - Improve your hiring practices.

Studies indicate that your first line of defense against higher-than-desired turnover is a successful employment process. Poor hiring practices significantly contribute to employee turnover. Do whatever you can to take the gambling out of making hiring decisions and reduce turnover in your organization.

BizTip #3 - Provide realistic job previews.

A realistic presentation of relevant aspects of your jobs will help attract promising applicants who are more likely to stay with your organization. Don't try to sugarcoat anything when you're telling applicants about your jobs. Honesty is the best policy for minimizing problems with employees later on.

BizTip #4 - Orient new employees properly and give them the support they need.

Be sure you give new employees helpful tips for dealing with job realities. This can be accomplished effectively in an employee orientation program. It's also a good idea to place new employees in work groups with positive attitudes. And make sure that new employees receive the support they need from their supervisor, especially during the first three months on the job.

BizTip #5 - Make sure your training programs are effective.

Nothing will make a new employee leave faster than a sense of failure. If your training programs don't help employees meet job expectations, most people will look for greener pastures that foster employee development and success. Take some time and learn how "accelerated learning" techniques can help you improve your training programs and speed up the learning process for your employees.

BizTip #6 - Evaluate employees consistently and fairly.


Employees who feel mistreated by management are more likely to pack their bags. To promote fair treatment of all employees, use structured performance management programs for evaluating employees in relevant areas in a consistent manner. In particular, be sure to communicate regularly to your successful employees (i.e., the people you don't want to leave) that you value their talents and contributions to the organization.

Featured Research
  • Eight Ways You Should Be Using Contact Center Reporting

    Every day, your contact center collects critical data that can be used to drive strategic improvements to your efforts in the future. But that data is meaningless if you don’t know how to access and analyze it. The key to do doing both is using reporting features. By understanding how to use reporting tools, you will gain much greater insight from the data you are collecting. more

  • Is Your Phone System Stealing Profits?

    Having the wrong phone system can dramatically cut into your profits. Despite this, many businesses just sign up for a plan or platform that seems ‘good enough’. If you haven’t carefully considered your options and the included features, there’s a very good chance that you are leaving money on the table in some way. more

  • Best Video Conferencing Features for Business

    Most businesses are currently underutilizing their video conferencing software because they aren’t aware of the different ways it can be used. Understanding the different features of video conferencing software can be critical to getting the most out of your investment. These features often vary from one option to the next as well, so it's important to do your homework before choosing a specific service. more

  • Phone System Technology Showdown

    VoIP and IP telephony are often misconstrued as being the same type of phone system, but the truth is they operate on different technology and deployment methods. This guide will explain the differences between VoIP and IP, go into the pros and cons of both VoIP and IP-PBX, and give insight into which type of phone system will benefit your business the most. more

  • 8 Ways the Cloud is Changing ERP for the Better

    What if there was a tool available that allowed for you to save up to a quarter of your operational costs? Studies have shown that Enterprise Resource Planning (ERP) solutions enable businesses to access accurate, real-time information about daily operations which allow for the reduction of operational costs of up to 23% and administrative costs of up to 22%. more