How to Manage Employee Turnover and Retain People You Want

Updated: June 22, 2010

BizTip #1 - Regularly monitor employee turnover in your organization.

Do you monitor employee turnover for key jobs in your organization? If you don't, you're not taking advantage of valuable information that could save you time and money. You can quickly estimate the turnover rate for any job in your company by completing an Employee Turnover Calculator, a business tool that provides both annualized turnover rates and estimated costs associated with turnover.

BizTip #2 - Improve your hiring practices.

Studies indicate that your first line of defense against higher-than-desired turnover is a successful employment process. Poor hiring practices significantly contribute to employee turnover. Do whatever you can to take the gambling out of making hiring decisions and reduce turnover in your organization.

BizTip #3 - Provide realistic job previews.

A realistic presentation of relevant aspects of your jobs will help attract promising applicants who are more likely to stay with your organization. Don't try to sugarcoat anything when you're telling applicants about your jobs. Honesty is the best policy for minimizing problems with employees later on.

BizTip #4 - Orient new employees properly and give them the support they need.

Be sure you give new employees helpful tips for dealing with job realities. This can be accomplished effectively in an employee orientation program. It's also a good idea to place new employees in work groups with positive attitudes. And make sure that new employees receive the support they need from their supervisor, especially during the first three months on the job.

BizTip #5 - Make sure your training programs are effective.

Nothing will make a new employee leave faster than a sense of failure. If your training programs don't help employees meet job expectations, most people will look for greener pastures that foster employee development and success. Take some time and learn how "accelerated learning" techniques can help you improve your training programs and speed up the learning process for your employees.

BizTip #6 - Evaluate employees consistently and fairly.

Employees who feel mistreated by management are more likely to pack their bags. To promote fair treatment of all employees, use structured performance management programs for evaluating employees in relevant areas in a consistent manner. In particular, be sure to communicate regularly to your successful employees (i.e., the people you don't want to leave) that you value their talents and contributions to the organization.

Featured Research
  • The Contact Center Conquers the Cloud

    Contact Centers have come a long way over the past few decades. Learn how this important asset has evolved into the cutting-edge offerings of today. more

  • The New SMB Phone Systems Comparison Guide

    Does your small or medium-size business need a new phone system? Then you're in luck! Our new, updated comparison guide helps you cut through superfluous information and narrow down your list of solution providers. Get the latest data on phone system features, pricing, and performance metrics in an easy-to-use format. more

  • Contact Center Software on a Budget

    Although contact center software is necessary for a modern contact center, it can be outrageously expensive. Many companies find that their budget bloats during the implementation process. more

  • How UC Can Help Your Business Survive the Holidays

    The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more

  • [Infographic] Switching Phone Systems

    There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more