With a VoIP PBX system, telecommuters who are working outside the office are directly connected to the company phone system via the Internet. Just provide each of your telecommuters with a VoIP phone to use when they are working. You can easily setup their extension right in the web based VoIP PBX control panel. Once they have their own extension they can be added to call queues, hunt groups, and the company directory. They will be able to transfer calls from their phone to any other office phone and participate in any conference call just as if they were at the office.
Now that they are part of the companies phone system, you can view detailed reports on their calls and even record their calls. Recordings can be emailed to you immediately after they are recorded, or you can view them anytime on the web based control panel.
Using the extensive call reporting capabilities of the phone system, you can see when your employee took the first call, how many calls he/she took, how long each call was, how many calls they 'missed', and more.
Review call reports and listen to call recordings throughout the day or at the end of the day. Then talk to your employee the next morning in your scheduled conference call (setup in the web based control panel) and make your recommendations during the meeting based on your findings.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more