With a VoIP PBX system, telecommuters who are working outside the office are directly connected to the company phone system via the Internet. Just provide each of your telecommuters with a VoIP phone to use when they are working. You can easily setup their extension right in the web based VoIP PBX control panel. Once they have their own extension they can be added to call queues, hunt groups, and the company directory. They will be able to transfer calls from their phone to any other office phone and participate in any conference call just as if they were at the office.
Now that they are part of the companies phone system, you can view detailed reports on their calls and even record their calls. Recordings can be emailed to you immediately after they are recorded, or you can view them anytime on the web based control panel.
Using the extensive call reporting capabilities of the phone system, you can see when your employee took the first call, how many calls he/she took, how long each call was, how many calls they 'missed', and more.
Review call reports and listen to call recordings throughout the day or at the end of the day. Then talk to your employee the next morning in your scheduled conference call (setup in the web based control panel) and make your recommendations during the meeting based on your findings.
The holiday season is filled with frenzy and excitement for businesses and consumers alike. Consumers prepare gift lists, compare brands and prices, and begin shopping with a vigor that is not present most other times of the year. For many businesses, the holiday season accounts for a large profit bump at the end of each year, and companies strive to exceed their goals and keep customers happy during this rush late in the year. more
There are a lot of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. more
Did you know that according to 8x8, the tangible ROI of a unified communications solution for a 10,000-person enterprise is approximately $15.5 million? This isn't the only way unified communications can improve your business. more