How your Phone System Can Help you Manage Telecommuters

Updated: August 13, 2009

With a VoIP PBX system, telecommuters who are working outside the office are directly connected to the company phone system via the Internet. Just provide each of your telecommuters with a VoIP phone to use when they are working. You can easily setup their extension right in the web based VoIP PBX control panel. Once they have their own extension they can be added to call queues, hunt groups, and the company directory. They will be able to transfer calls from their phone to any other office phone and participate in any conference call just as if they were at the office.

Now that they are part of the companies phone system, you can view detailed reports on their calls and even record their calls. Recordings can be emailed to you immediately after they are recorded, or you can view them anytime on the web based control panel.

Using the extensive call reporting capabilities of the phone system, you can see when your employee took the first call, how many calls he/she took, how long each call was, how many calls they 'missed', and more.

Review call reports and listen to call recordings throughout the day or at the end of the day. Then talk to your employee the next morning in your scheduled conference call (setup in the web based control panel) and make your recommendations during the meeting based on your findings.

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