Do you know what those objections are? Do you know specifically what's keeping them from making a positive step forward?
Is it lack of clarity on the value and ROI of the purchase? If so, have you left the issue of value translation in the prospect's hands, or have you proactively addressed, defined and calculated the positive future of going with your product or service?
Is it getting that last decision-maker on board? If so, how well do you already know that decision-maker, what he/she cares about, and how best to either translate value for them, or isolate and address their specific objections (which may be different from that of your direct buyer)?
Is it a budget issue? If so, without making a concession on price, how do you make it easier for them to buy now? Can you get creative with your own finance team to improve the terms of the deal without making it cheaper? Can you define a specific ROI for whomever holds the purse-strings to make it a win for their objectives as well?
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more