At this point in time, we're experiencing a backlash from this crash. People are reconsidering the wisdom of moving to the cloud, and in particular, public clouds. Perhaps the large infrastructure vendors who were warning their customers about the security and reliability issues with public clouds in order to sell more gear to build private clouds were right after all?
Not so fast. If we place the Amazon crash into its proper context, we are in a better position to learn the right lessons from this crisis, rather than reacting out of fear to an event taken out of that context. Here, then, are some essential lessons we should take away from the crash:
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more