I love HR and I hate HR: Adding value

Updated: November 09, 2009

At PeopleStuf we are passionate about Human Resources, what HR can do and what HR's role can be in organisations. But that doesn't mean we like everything about HR or everyone who calls themselves an HR professional.

Take ‘adding value'.

What exactly do we mean by this? What does the business mean?

Here's a thought: the business i.e. everyone other than HR, doesn't spend their days wondering whether HR adds value. They simply follow our lead and when we beat ourselves up (about adding value), they just join in. Or they simply wonder what the link is between what we do and how it helps them. So ‘adding value' is an HR stick, used by HR to beat itself up.

We know we used to ‘add value' when I was in HR - whether helping a manager to recruit someone, showing an employee how to get better at their job, supporting a manager improve an employees performance and so on. I figured that all of my HR colleagues did the same sort of thing. So ‘adding value' doesn't mean about helping individuals - although we admit we were always pushy about telling managers and employees how much we had helped them.

‘Adding value' must be about helping teams and groups - mustn't it? But to do what? Surely not to save money ‘cause we okay at that (we can outsource with the best of them).

The trouble is, at PeopleStuf we believe that the term ‘adding value' has become so generic as to be meaningless. We believe that ‘adding value' is all about helping businesses increase their revenues and we know that every HR team not only does this already but can focus on four key areas to bring unique value to an organisation.

We also know that our communication, our ability to link what we do to the business increasing its revenues, lets us down. But we also know that it's not what we think that matters - it's what you and your organisation thinks.

Here's a challenge for you; define what you think ‘value' means to your organisation and then figure out how you can improve it. Just promise us that you'll keep telling your line managers as you go along.

And stop beating yourself up about ‘adding value'.

Featured Research
  • Contact Center Implementation 101

    Starting, maintaining and growing a successful business is largely dependent on great products and services. That said, there’s another important factor many eager entrepreneurs overlook…customer experience. more

  • The New 2017 Contact Center Comparison Guide

    We’ve put together a comparison guide that covers over 40 of the top call center software options, providing details on pricing, features, support, and integrations. If you want to save time and still make a great investment, this guide is a must read. more

  • Phone Systems Comparison Guide: VoIP for Small to Midsize Businesses

    It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 43 small to midsize business phone vendors. more

  • 16 Mistakes to Avoid When Buying a Phone System

    Purchasing a phone system for your business is a major investment. With the average business changing phone systems only once every seven years, it’s important to make the right decision. more

  • 2017 Video Conferencing Trends

    New advancements are also making video more beneficial to a greater range of business areas including marketing, HR, and internal operations. Many solutions are economical, easy to use, and very effective at making communication more personal. more