I love HR and I hate HR: Adding value

Updated: November 09, 2009

At PeopleStuf we are passionate about Human Resources, what HR can do and what HR's role can be in organisations. But that doesn't mean we like everything about HR or everyone who calls themselves an HR professional.

Take ‘adding value'.

What exactly do we mean by this? What does the business mean?

Here's a thought: the business i.e. everyone other than HR, doesn't spend their days wondering whether HR adds value. They simply follow our lead and when we beat ourselves up (about adding value), they just join in. Or they simply wonder what the link is between what we do and how it helps them. So ‘adding value' is an HR stick, used by HR to beat itself up.

We know we used to ‘add value' when I was in HR - whether helping a manager to recruit someone, showing an employee how to get better at their job, supporting a manager improve an employees performance and so on. I figured that all of my HR colleagues did the same sort of thing. So ‘adding value' doesn't mean about helping individuals - although we admit we were always pushy about telling managers and employees how much we had helped them.

‘Adding value' must be about helping teams and groups - mustn't it? But to do what? Surely not to save money ‘cause we okay at that (we can outsource with the best of them).

The trouble is, at PeopleStuf we believe that the term ‘adding value' has become so generic as to be meaningless. We believe that ‘adding value' is all about helping businesses increase their revenues and we know that every HR team not only does this already but can focus on four key areas to bring unique value to an organisation.

We also know that our communication, our ability to link what we do to the business increasing its revenues, lets us down. But we also know that it's not what we think that matters - it's what you and your organisation thinks.

Here's a challenge for you; define what you think ‘value' means to your organisation and then figure out how you can improve it. Just promise us that you'll keep telling your line managers as you go along.

And stop beating yourself up about ‘adding value'.

Featured Research
  • The Role of Self-Service in Modern Contact Centers

    By 2020, 85% of customers' relationships with companies will be managed without any contact with human services representatives. What does that mean for your business? The data shows that companies need to offer effective self-service options in order to remain competitive. However, many contact centers are confused about how their core contact center software fits into self-service. more

  • 7 key questions to ask any ERP provider

    Having a fast-growing business is good. Having to overhaul your technology every time you need to scale is not. Upgrading to a more complete Enterprise Resource Planning (ERP) solution can help, but how do you ensure the solution you choose is exactly what you need? To help you with your search, we’ve pulled together 7 key questions every fast-growing business should ask before choosing a cloud-based ERP solution, including: more

  • How Finance Leadership Pays Off

    Oxford Economics recently surveyed 1,500 finance executives and it’s clear that small and midsize companies are growing significantly faster than larger companies. But, there are also big opportunities for finance to increase efficiency, boost financial performance, and work more strategically. Why is that? more

  • Professional Services Audience – Improve Profitability Infographic

    As a Professional Services Organization (PSO), you know the importance of customer satisfaction. In fact, 47% of PSO leaders say managing changing customer expectations is their top challenge. That’s why many firms are engaging smarter project management technology, even before deals are signed, to ensure project profitability. How are these leaders utilizing technology? Find out now. more

  • 9 Tips for a Compelling Video Presentation

    Face-to-face communication is the most effective way to collaborate and bring ideas to life in your business. Because of this, many businesses invest heavily in travel budgets so they can meet in person to create and nurture business opportunities. However, video technology has become more accessible, affordable, and user-friendly over the years. In fact, the enterprise video business market will reach $36.5 billion by 2018. more