Managing the Total Cost of Ownership for ERP

Updated: January 01, 2012

Know how the business conducts and performs transactions on a daily basis. Learn how the exceptions are managed in the current environment. It's much easier to help the business team understand the impact of the changes when those changes are clearly identified. This effort will be most successful if it is completed by the subject mattar experts. Not only will this information be helpful as ERP vendors and products are evaluated, this step is essential to building the transition plan for the entire organization.

What events drove the decision to implement a new ERP solution? Will this ERP replace an existing ERP or is this a first time implementation? Were the drivers internal or external?What were the expectations of the business and IT leadership of the ERP solution? And how will the metrics be captured and communicated? These questions need to be incorporated into the planning for the ERP implementation.

Before the current state analysis is completed, engage the IT leadership and plan for the maintenance and support of the ERP applications. Staff training on the new ERP applications will be needed. And some new hires may be required to provide support. The support model for the ERP solution needs to be completed considering factors such as company locations, time zones, languages. Developing the support model early will ease many of the decisions needed during the ERP implementation.

Featured Research
  • Video Conferencing Best Practices

    Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more

  • 10 Contact Center Myths Busted

    For most forward-thinking companies, the use of contact center software is on the rise. That said, in spite of contact center software’s sudden rise in popularity, a number of myths have begun to take shape. more

  • Go Mobile and Increase Employee Productivity

    The Bring Your Own Device (BYOD) and Voice over Internet Protocol (VoIP) tech trends now allow people to work whenever, wherever, and however they want—mobility makes it happen. more

  • [Infographic] How to Select a Phone System in 10 Steps

    Choosing the perfect phone system for your business is no small task …. Depending on the size of your company, the industry in which you work, and the specific needs your phone system will be required to meet, any number of solutions could get the job done. more

  • SMB CRM Providers Comparison Guide

    A good SMB CRM system can be an incredibly valuable asset for your business. As more businesses recognize this value, the amount of SMB CRM vendors is expanding quickly. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more