What makes Briggs described it as a ‘big deal'? The project which developed by Microsoft recently encapsulates three important factors: a master customer database, containing records for 100 million corporate customers and some 2 billion identities.
Briggs said, ‘We're fanatical about the privacy of our customers.' Many factors, for example like legal compliance spanning many countries globally make such efforts even more complex. In order to keep in line with the rules, Microsoft has a chief privacy officer who in charge of all lines of their business.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more