What I immediately thought of was how this applied to inside sales and recording your prospecting and closing calls. Imagine how much better of a sales professional you would be if you could hear how you handle every type of sales situation you run into during the month.
How much, and how fast, would you improve if you could critique and correct how you handle the brush offs you get, the stalls you have to deal with when getting back with prospects, the objections you get when you ask for the order.
How valuable would it be for you to be able to hear yourself, real time, and to be able to improve your technique so that the next time you're in a similar situation you can handle it more effectively and close the sale?
Recording, studying, critiquing and improving is how every Top Professional improves their craft, and it's how you should be doing it as well.
Here's a tip for those of you who make outbound calls and are afraid of disclosing that the call is being recorded because you're afraid your prospects won't want to talk to you:
"Hi this is ________ on a recorded line with (your company) calling. How's your Tuesday going?"
You see, it's easy to disclose your call is being recorded, and it's so prevalent today that no one will object.
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