A report by the Dell'Oro Group research firm says that the market for carrier IP telephony equipment in the first quarter of 2009 was down 25 percent compared to the previous year. Although the global recession was one cause of the decrease, Dell'Oro also found that the decline in revenues and subscribers for fixed-line voice services in general was a significant factor, as more and more consumers chose to use wireless services for all their voice communications. Carriers with significant operations outside North America fared better than those that relied mainly on that market.
XCast Labs has announced it is offering video voice mail service for BlackBerry users. The service allows enterprise users of BlackBerry Curve, Pearl or Storm devices to receive video messages from video phones or video softphones, and to receive traditional voice mail messages via MP3 attachments or RSS feeds. The services run on XCast's DV&V (Digital Voice and Video) platform, a hosted solution that provides Class 5 switching, video telephony and conferencing, IP PBX services, SIP trunking and other functions.
Voice-to-text messaging service SpinVox has reached a deal to deploy its software across Telfónica's Latin American network. SpinVox can convert voice-mail messages to text in six languages, including English, French, German, Italian, Portuguese and Spanish. The agreement will see SpinVox's service deployed in 12 additional countries in the region, following an initial launch with Telefónica in Chile in October 2008. The new markets are Argentina, Brazil, Colombia, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Peru, Uruguay and Venezuela.
The SIP-based softphone for iPhone that Media5 Corporation announced earlier this month is now available through the Apple App Store, the company said. The softphone, a full SIP client, allows users to turn their iPhones into extensions of their IP PBXes, and thus access all the features of their office phone systems from their mobile devices. Media5 is working on an enterprise version of the software that will include strong voice encryption.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more