Considering that up to 80 percent of an HR department's time is spent on administration and paperwork, it's no wonder an increasing number of vendors are making self-service an integral part of their HRIS offerings. By granting employees direct online access to their own HR information via an intranet or portal, the burden on HR is reduced, thereby cutting costs and improving employee morale. Here are just a few of self-service's perks:
Satisfy employees: Boost employee morale by empowering workers with instant access to information ranging from benefits plans to training opportunities.
Maintain accurate data: When employees are encouraged to update their own personnel information, the result is not only a reduction in data-entry errors but more relevant and up-to-date information.
Recruit easily: Eager to fill a new position? Let candidates come to you by providing employees with online access to job opportunities. In turn, HR managers can easily search for suitable candidates rather than sift through stacks of resumes.
Reduce inquiries: Put an end to time-consuming employee inquiries and let your HR staff get back to business. Thanks to self-service, an employee can find that missing pay stub or retrieve details on the latest benefit plan with the click of a mouse. Some self-service tools even allow users to communicate directly with a benefits administrator regarding benefit elections and confirmation.
Cut costs: Offer self-service and save money. Forrester Research reports that a self-service approach can slash the cost of a customer interaction from as much as $35 on the phone to 75 cents online — a potential savings of 98 percent on just one transaction.
Aid HR managers: Employees aren't the only ones who stand to benefit from self-service. Provide HR managers with instant access to the information they need in order to perform budget and staffing tasks efficiently.
Change priorities: By empowering employees, self-service relieves HR professionals of administrative overhead and frees them to focus on strategic initiatives such as recruitment.
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