When implementing a predictive dialer solution companies have two areas to consider, what features will help reach their goals, and how to implement the technology. Whether on premise or hosted there are a variety of options available though all will have 1 core objective in common, increase productivity and efficiency. This is done by the dialer no longer requiring the telephone service representative to:
dial a number
wait for an answer
reach a busy signals
no answers
With the understanding all dialer solutions will be based on accomplishing this task, now the consideration is: how is the technology implemented? Is the solution to be apart of the local network as a piece of equipment? Or is the solution an application accessed over the network with authorized login?
Here is a list of differing advantages to consider for either solution.
Hosted (SaaS)
Save money by not having to purchase servers or additional software.
Fast implementation. SaaS services/products can be deployed in hours rather than waiting for hardware delivery.
Monthly obligation rather than up front capital cost
Multi-Tenant efficiency
On demand flexibility and scalability.
Accessible from any location with internet access.
On Premise
High level of privacy for prospect or client records as information is only being transmitted across the local network.
Quick and Measurable ROI
Compliancy (DNC) updates can be handled at a time, which is required by the end user not when convenient for the service provider.
Ability to monitor access to the physical service and information.
The end user controls voice quality by ensuring a proper call to line ratio or bandwidth availability for VOIP.
Accessible remotely with additional setup. (VPN access)