When implementing a predictive dialer solution companies have two areas to consider, what features will help reach their goals, and how to implement the technology. Whether on premise or hosted there are a variety of options available though all will have 1 core objective in common, increase productivity and efficiency. This is done by the dialer no longer requiring the telephone service representative to:
With the understanding all dialer solutions will be based on accomplishing this task, now the consideration is: how is the technology implemented? Is the solution to be apart of the local network as a piece of equipment? Or is the solution an application accessed over the network with authorized login?
Here is a list of differing advantages to consider for either solution.
We’ve put together a comparison guide that covers over 40 of the top call center software options, providing details on pricing, features, support, and integrations. If you want to save time and still make a great investment, this guide is a must read. more
A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help. With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts. more
There’s a very good chance that your contact center is underperforming. With consumer preferences continuously changing, strategies that were once effective now result in too many unsatisfied customers. Fixing this problem involves reviewing your current procedures and optimizing them to drive better results. more
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Technology is always improving to meet the needs and expectations of businesses and customers alike. To make sure you’re providing the service your customers require and deserve, it’s vital to use up-to-date software solutions that fully support your customer service needs and company expansion goals. more