Predictive Dialer Solution: On Premise VS Hosted

Updated: December 23, 2010

When implementing a predictive dialer solution companies have two areas to consider, what features will help reach their goals, and how to implement the technology. Whether on premise or hosted there are a variety of options available though all will have 1 core objective in common, increase productivity and efficiency. This is done by the dialer no longer requiring the telephone service representative to:

  • dial a number
  • wait for an answer
  • reach a busy signals
  • no answers

With the understanding all dialer solutions will be based on accomplishing this task, now the consideration is: how is the technology implemented? Is the solution to be apart of the local network as a piece of equipment? Or is the solution an application accessed over the network with authorized login?

Here is a list of differing advantages to consider for either solution.

Hosted (SaaS)

  • Save money by not having to purchase servers or additional software.
  • Fast implementation. SaaS services/products can be deployed in hours rather than waiting for hardware delivery.
  • Monthly obligation rather than up front capital cost
  • Multi-Tenant efficiency
  • On demand flexibility and scalability.
  • Accessible from any location with internet access.

On Premise

  • High level of privacy for prospect or client records as information is only being transmitted across the local network.
  • Quick and Measurable ROI
  • Compliancy (DNC) updates can be handled at a time, which is required by the end user not when convenient for the service provider.
  • Ability to monitor access to the physical service and information.
  • The end user controls voice quality by ensuring a proper call to line ratio or bandwidth availability for VOIP.
  • Accessible remotely with additional setup. (VPN access)
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