When implementing a predictive dialer solution companies have two areas to consider, what features will help reach their goals, and how to implement the technology. Whether on premise or hosted there are a variety of options available though all will have 1 core objective in common, increase productivity and efficiency. This is done by the dialer no longer requiring the telephone service representative to:
With the understanding all dialer solutions will be based on accomplishing this task, now the consideration is: how is the technology implemented? Is the solution to be apart of the local network as a piece of equipment? Or is the solution an application accessed over the network with authorized login?
Here is a list of differing advantages to consider for either solution.
We want to make sure you have the freshest information possible, so we’ve updated that chart to reflect the state of the contact center market for Q2. more
If improving customer experience is important to you (it should be), then 2017 may be a good year to reevaluate the software you use for your contact center. With customer preferences shifting, the importance of an efficient contact center has never been higher. You cannot afford to simply focus on keeping costs low. Significant competitive advantages are available to businesses who manage this area effectively. more