When implementing a predictive dialer solution companies have two areas to consider, what features will help reach their goals, and how to implement the technology. Whether on premise or hosted there are a variety of options available though all will have 1 core objective in common, increase productivity and efficiency. This is done by the dialer no longer requiring the telephone service representative to:
With the understanding all dialer solutions will be based on accomplishing this task, now the consideration is: how is the technology implemented? Is the solution to be apart of the local network as a piece of equipment? Or is the solution an application accessed over the network with authorized login?
Here is a list of differing advantages to consider for either solution.
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