When implementing a predictive dialer solution companies have two areas to consider, what features will help reach their goals, and how to implement the technology. Whether on premise or hosted there are a variety of options available though all will have 1 core objective in common, increase productivity and efficiency. This is done by the dialer no longer requiring the telephone service representative to:
With the understanding all dialer solutions will be based on accomplishing this task, now the consideration is: how is the technology implemented? Is the solution to be apart of the local network as a piece of equipment? Or is the solution an application accessed over the network with authorized login?
Here is a list of differing advantages to consider for either solution.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
The average turnover rate for contact centers is two times greater than it is across all industries. This leads many to consider high agent attrition normal, but the truth is that you can save a lot of money by working to reduce it. more
Owning and operating a business comes with its fair share of ups and downs. That said, the more disheartening moments almost always seem to negatively influence your company’s bottom line. Though by no means an all-inclusive culprit, much of the time, a downtrending bottom line can be accurately chalked up to poor customer service—the numbers back us up on this one. more