Preventing Fires Through Structured Performance Management

Updated: June 29, 2010

BizTip #1 - Use practical performance management tools that get the results you want.

Performance management is not an intuitive process for most supervisors. Without having proper tools at their disposal, supervisors typically use informal approaches that aren't very effective. By using structured tools, supervisors usually will begin to understand fundamental principles behind effective practices. Take a look at examples of structured worksheets for collecting relevant information, interpreting performance data, and communicating findings to employees.

BizTip #2 - Teach supervisors how to use performance management tools.

Tools are effective only if people know how to use them properly. A common mistake is developing a structured performance management system without telling supervisors how it works. Be sure supervisors understand how employee activities contribute to organizational goals. Providing training on making the best use of performance development tools will not only give you better returns on your investment, but will also build supervisors' confidence.

BizTip #3 - Don't let supervisors wing it.

Getting employees to improve their performance is easier said than done. If you leave supervisors to their own devices, you'll probably end up with multiple approaches that do not always yield positive results. Make sure supervisors follow uniform performance management practices that are well documented in a step-by-step guide. Using a structured, documented approach increases consistency in the process, promotes fairness, and minimizes legal problems with employees. Take time to learn more about the most important features of a sound performance management system.

BizTip #4 - Emphasize employee responsibility throughout the performance management process.

Although companies are responsible for providing effective leadership and development opportunities, employees are ultimately responsible for job outcomes. Communicating realistic but challenging job expectations and making employees accountable for their decisions and actions can result in noticeable improvements in employee tardiness, absences, and commitment to organizational goals.

Featured Research
  • Contact Center Implementation Best Practices

    Are you looking to add a contact center for your business but not quite sure of how to go about implementing one? You aren't alone, in fact, getting a modern contact center up and running efficiently and effectively is much more difficult than it was even five to ten years ago. more

  • Business Meeting Showdown

    It is no secret that communication and collaboration are at the heart of success and longevity for any business. However, as businesses become more global and more employees work remotely, video conferencing is being increasingly used as an alternative to face-to-face interactions. There are pros to both business travel and video conferencing such as personal connection and ease of use. However, there are cons as well ranging from travel delays to being technologically reliant. more

  • Mobile Communication Showdown

    It's no secret that businesses are becoming agiler and employees are spending more time away from their desks. The question isn't should we get rid of our landlines, but how quickly can we replace them?However, staying connected with your colleagues, clients, and customers is absolutely essential for cultivating long-term, lucrative relationships that will help your company achieve success. more

  • Signs you are Ready for Mobile BI

    With workforces moving more and more mobile on a daily basis, it is essential to ensure that your company is able to arm your employees with the analytics that they need to succeed. 89% of business leaders believe that Big Data will revolutionize business operations in the same way that the internet did. These numbers show the trend towards investing in a BI system. more

  • 15 Ways to Optimize Your Contact Center

    We live in a time where customer experience is seen as an important competitive differentiator. Given this, wouldn't you like to make sure that your contact center is fully optimized to meet your business needs? Deciding to upgrade and optimize your contact center is a big step, and one that shouldn't be done without due diligence and plenty of research. more