Projects are performed by people, and since projects come in various sizes, complexities, and uniqueness; the level of project management expertise and the level of commitment will vary from company to company. Even within companies, this level of expertise will vary from organization to organization. Usually, companies only increase their project management investment after they have had a bad experience with a late project (e.g., incurred large budget overruns, lost market share due to missing promised dates or delivering poor quality, or paying late penalties, etc.). Then conversely, they decrease project management spending when organizations change leadership roles to individuals who have little appreciation for project management or when cost-cutting directives have been mandated. The spending decision many companies make during bad economic times is to reduce their project management footprint in order to decrease costs. The reason for this is two-fold; either they have reduced the number of projects in their portfolio and a proportional reduction in project management is warranted, or their previous project management investments have yielded poor results and managers are unable to justify the costs. The truth is; if project management is implemented and staffed correctly, it can protect a company's investment in executing projects. Without it, schedule delays will go unnoticed which will ultimately erode profits, undermine morale, and delay the start of future projects.
Companies must be willing to invest in the infrastructure necessary to support sound project management practice. The ideal project management infrastructure can include:
It is important to note, project management is more than just software. Companies or organizations can not simply provide project managers with project management software (e.g., Microsoft Project) and expect them to produce favorable results. As a company's project management infrastructure develops, so does its ability to complete projects on-time, within budget and at a high level of quality.
Companies that invest in an ideal project management approach are better suited to avoid or control schedule delays. Companies without an ideal project management presence usually operate in the "firefighting" mode where schedule delays go unnoticed until it is too late and the solutions are very expensive. Companies who can't control schedule delays pay for them by applying the "rob Peter to pay Paul" principle. In other words they use budgets or resources from lower priority or on-deck projects to finish projects that are overdue. In good economic times this is not a problem because company budgets are healthy, headcounts are growing, and the number of projects in the pipeline is numerous. However, in bad economic times this presents a significant problem because companies cut budgets, downsize staff, and cancel low priority projects. This leaves project teams with minimal recovery options to offset the impact of schedule delays and makes them vulnerable to reduced customer satisfaction, employee loyalty, and market share.
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