Proposed Rule Requires Medicare Providers Tell Patients How To Report Quality Complaints

Updated: February 06, 2011

Under current CMS rules, only beneficiaries admitted to hospitals as inpatients are required to receive information about contacting their state QIO regarding quality of care issues. The proposed rule published February 2, 2011 would significantly broaden the providers and suppliers that would be required to inform beneficiaries of their right to complain to a QIO about quality of care, as well as how to contact their local QIO as a condition of provider participation in the program. Under its provisions, CMS would require written notification to Medicare patients of procedures for making quality complaints be provided by most facilities and suppliers participating in the Medicare program.

For a list of the providers that CMS proposes to require to provide patient notification and other information, see here.

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