Small businesses switching to a VoIP service plan have quite a few decisions to make. In addition to choosing a service vendor, phone system features, a phone service plan, you'll also need to purchase the hardware that allows you to use the system.
The most basic business VoIP hardware are the phones themselves. VoIP phones range from the very high-tech (enabled with videoconference features, call tracking and monitoring options, and other advanced capabilities) to the very basic (a microphone attached to a computer). Here are a few popular types of VoIP phones you may want to consider:
The VoIP phones themselves can be a big portion of the total system costs. One In-Stat survey places the cost of VoIP hardware at nearly half of the system cost for most small businesses. The most expensive VoIP phones can cost hundreds of dollars per handset, while less-expensive options can be as little as $30. You can also choose to outfit your current phones with VoIP adapters, though they may impact call quality slightly. Most VoIP phones are sold individually, though some vendors do offer a volume discount.
Phone Vendor Options
Many business VoIP service vendors require the purchase phones as part of your service agreement. This isn't always the best deal- in fact, basic VoIP phones can be purchased from various different third-party vendors for far less than the price your service provider may charge. Used, recycled, or refurbished equipment is often sold by traditional phone system vendors, and is fairly easy to come by, especially if you have a small office. Businesses in need of more equipment (those with 100+ employees) might be able to find a deal on eBay or craigslist, purchasing from another business that has decided to upgrade or switch to newer equipment. Look in your local newspaper for office equipment sales or auctions, which can also yield great deals.
Did you know that, according to Forbes, 86 percent of customers will pay more for a better customer experience? Customer satisfaction is always a worthy business pursuit, but to identify customer preferences and exceed expectations, you must keep pace with innovations in the technology your customers are using. more
This whitepaper describes why the shift from a traditional to a social intranet is imperative to staying competitive, and analyzes the costs and benefits associated with implementing one. You will also find useful KPIs to measure performance and further leverage your intranet's success, raising employee engagement and boosting your competitive advantage. more
Deciding which phone system is right for your business can be difficult. With our VoIP technology blueprint, discover the top 15 questions you should ask VoIP vendors before you make a buying decision. more