Why should you accept prepared referees? Ask the candidate for a selection of referees. I suggest 10 to 15 referees would be a good number. You won't check all of them, but you can make your own selection from this list as opposed to the candidate's prepped selection.
Make it clear to the candidate that you are not going to call them all. Point out that you would like to have a broader selection to choose from that covers more aspects of their previous roles. Help the candidate get over the shock of your request by suggesting the categories you are most interested in and ask for 3-4 names in each. Possible areas might include:
If they can't come up with enough names, help jog their memory by going back over past roles from their resume or CV.
Somethimes we just won't make those calls. Remember, if you fail to check you are reducing your chances of a successful hire by anything up to 50%. Talk to someone in sales for advice as to how you might get over this "call reluctance" hurdle. Or ask around you might even find a colleague better suited to this task.
Get beyond "Name, Rank and Serial Number" responses. HR People are their own worst enemy when it comes to checking references. But by asking for a longer list of referees, you also greatly improve your chances of getting past the "Gate Keeper" and directly to the people with the information you need. Treat it like any other task and prepare a script or checklist of areas you need to cover in the phone call or face-to-face meeting.
Remember, the candidate has supplied you with these names, you can make the call more "personal". Again, your sales people can advise you here. Use a conversational tone with the referee, don't make it sound like a call from the IRS or the police. The more relaxed the call, the better the quality of information. Use probes to get behind the issues you need to clarify.
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help. With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts. more
There’s a very good chance that your contact center is underperforming. With consumer preferences continuously changing, strategies that were once effective now result in too many unsatisfied customers. Fixing this problem involves reviewing your current procedures and optimizing them to drive better results. more
Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more
Did you know that 67% of online consumers have used social media for customer service purposes?Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand. more