RescueMyReputation.com also cautions their clients that an ounce of prevention is worth a pound of cure. "Be proactive; before you have a problem with your online reputation, begin to build your positive image. This is especially important with a new business. And don't just stop there; continue with a maintenance program that will get the search engines constantly returning positive content results."
Understanding the importance of proactive online reputation management, S Squared Technologies, Inc. has developed a completely new concept. Recognizing that the internet has an abundance of websites and portals for the public to complain, but few resources to search for companies with genuine and honest testimonials, they created a website named BetterBusinessReview.org. This website is dedicated solely to publishing authentic, truthful customer and client testimonials for businesses at a website that is independent and therefore assures the public that the comments are authentic and legitimate.
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help. With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts. more
There’s a very good chance that your contact center is underperforming. With consumer preferences continuously changing, strategies that were once effective now result in too many unsatisfied customers. Fixing this problem involves reviewing your current procedures and optimizing them to drive better results. more
Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more
Did you know that 67% of online consumers have used social media for customer service purposes?Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand. more