The current economic state has been the largest challenge for many businesses to date.
Many have drawn the conclusion there were several reasons that contribute to the declining economy which includes unemployment, decline in the stock market, weak retail sales as well as consumer credit problems. Furthermore, it may appear that some companies are on the decline because of the economy. However, even before the economic decline many businesses were suffering drastically due to poor leadership training. A company's leadership and how strategic goals are communicated and implemented are essential to the success of an organization's future; from people to activities, culture to leadership. It is through strong effective leadership training that a company can be successful in the present as well as the future. Considering this, the conclusion drawn is leaders need employment law training which in turn will transfer into effective leadership for an organization. In tough economic times, employers often look to reduce their training expenses. Employers who seek to cut costs by avoiding or delaying discrimination and harassment prevention training run a huge risk; they may be unable to defend themselves in a subsequent lawsuit. Nevertheless, in deciding whether to implement discrimination or harassment prevention training, an employer must determine whether the potential future savings resulting from the training will exceed the current expenditures necessary to implement a program today.
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help. With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts. more
There’s a very good chance that your contact center is underperforming. With consumer preferences continuously changing, strategies that were once effective now result in too many unsatisfied customers. Fixing this problem involves reviewing your current procedures and optimizing them to drive better results. more
Many businesses rely on a collection of communication tools that they adopt to address specific needs as they arise. This strategy may seem to work in the beginning, but eventually will lead to a system that is cumbersome to use, difficult to explain to new hires, expensive, and effective in some areas, but full of gaps. more
Did you know that 67% of online consumers have used social media for customer service purposes?Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand. more