Before we can begin to understand the how Software as a Service (SaaS) is challenging the vendors of traditional customer provided equipment (or "Customer Premise Equipment", abbreviated as "CPE"), we must first understand SaaS.
Many will use the terms "Application Service Provider (ASP)", "Hosted", "Cloud", or "Managed Service" as synoyms to SaaS. The differences between them may be subtle, but they're very important if we are to truly understand why SaaS is gaining ground against the established players in the industry.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more