Sage Invests in Long-Term Competitiveness

Updated: May 13, 2009

Sage, one of the industry's heavy hitters based in the UK, just released its latest financials, with statutory revenues up 17 percent (£748.4 million). Sounds too good to be true! The results for Sage in North America weren't quite so great, with total revenue down 9 percent to £304.4 million. Software and software-related services revenue were down 22 percent. The company cautions that it anticipates continuing challenging market conditions ahead - for the entire industry - during the second half. They noted that with global customer confidence at historic low levels, demand for software and software-related services is expected to remain "muted" the remainder of the year.

While Sage's overall results sound good, in North America its total revenue declined. So what's a company to do amidst all the economic gloom and doom? Aside from making necessary moves to reduce its cost base, Sage is now focusing on investing in the long-term competitiveness of its product portfolio. Its customers are demanding tools to run their businesses more efficiently to help them through the current market challenges. So Sage decided to improve the breadth, depth and ease of use of their product functionality with features such as improved cash flow forecasting, credit risk management, and integrated product modules.

Another key area to focus on is customer support services. Sage's customers rely on them to help them keep up to speed on changes to legislation and business regulations. This is especially important right now, with plenty of changes taking place. And Sage's Accountants' Club Priority Link in the UK showed strong growth, not overly surprisingly, during the first half of the year, right along with their other premium support offerings.

Featured Research
  • 2017 Business Intelligence Trends

    It's long been thought that business intelligence (BI) could only be utilized by highly trained analysts and was therefore unattainable for most businesses. However, advancements in BI have made it so that everyone can utilize BI solutions to help shape business decisions and drive companies bottom lines. more

  • Your Phone System and Your Bottom Line

    Businesses have been using phones to drive increases to their bottom lines for almost a century now. Telephony, much like the rest of the business world, has seen drastic changes with the increase in technological advancement. Voice Over Internet Protocol (VoIP), has enabled companies to connect with consumers at levels that have been seen as unheard of before. And trust us when we say this, it is doing wonders for the bottom line. more

  • How to Scale a Contact Center in 2017

    Are you on the fence about scaling your contact center and not sure how or whether or not now is the time? Studies have shown that 93% of executives expect that contact volume will remain constant or increase within the next two years. This means that now more than ever is the time to begin scaling and we are here to help. more

  • Making the Case for a New CRM

    Did you know that having an outdated CRM is just as bad as not having one at all? Do you find yourself working even just a little too hard to make your current CRM work to maintain your contacts and relationships? While it is increasingly more difficult to reduce customer churn, modern CRM tools are much more powerful and provide much more opportunity to develop stronger relationships with your clients that can provide more stability and revenue to your company and bottom line. more

  • 2017 Phone Systems Checklist

    As you are well aware, we are living in an age of extreme technological growth. With this, an understatement might be that phone systems have changed a bit over the last decade. If you are in the market for a new phone system, it is absolutely essential for you to have knowledge of this vast sector and just what exactly you need in order to have your business succeed. more