How Does International SIP Trunking Work? Once your company has obtained sufficient Bandwidth, IP Address and a United States DID Number, your company can place SIP Trunking Long Distance calls using USA Rates even though your calls may be placed from a foreign country using your IP Address. USA Rates include Interstate Outbound, Inbound and USA Rates to foreign countries.
Example: A call center in Delhi, India places Outbound calls to various cities in the USA, using a USA DID Number and the cost per minute rate is based upon USA Interstate Outbound rates. If the Delhi call center receives Inbound (Toll Free) calls from the USA, the rates are based upon USA Interstate Inbound (Toll Free) rates. If the Delhi call center places an International Outbound call to a country other than the USA, the rates are based upon USA International rates.
We want to make sure you have the freshest information possible, so we’ve updated that chart to reflect the state of the contact center market for Q2. more
If improving customer experience is important to you (it should be), then 2017 may be a good year to reevaluate the software you use for your contact center. With customer preferences shifting, the importance of an efficient contact center has never been higher. You cannot afford to simply focus on keeping costs low. Significant competitive advantages are available to businesses who manage this area effectively. more