The Skinny on Online Training and where to go to find out more...

Updated: January 01, 2012

Before you go down the road too far it is imperative that you ask yourself a few serious questions to get to heart of what it is you want to do with eLearning and how you intent to use it in your organization. The following questions are not exhaustive but should help you start to frame your objectives which will certainly help before you go shopping for an eLearning Partner - imperative to know what is and isn't in scope - that way it is easier to identify what you are looking far and also easier to recognize something that isn't a good fit. Some questions worth considering are:

  1. What type of training are you trying to deliver through eLearning, e.g., Technical Skills Training, Soft Skills Training, or both? Is it intended to be stand-alone or part of a broader blended workforce learning strategy?
  2. Who makes up your targeted audience now and who might it evolve into over time, e.g., full-time, part-time, hourly, salaried, exempt, non-exempt, Executives?
  3. Are you intending it to be more of a "read only" learning experience for end-users or are you anticipating that they be engaged in modular unit quizzes, and it so are you looking to be able to set threshold passing scores (and deny a "pass" to those that don't achieve the required score)?
  4. Many organizations find that on occasion they need to use more than one partner because the "off-the-shelf" curriculum that meets an entire organization's needs is often hard to find in just one eLearning provider).
  5. Do you appreciate the differences between them and as a buyer how they may affect your choice from a long-term perspective?
  6. Is your organization interested in/capable of being the content provider and having a partner "automate" the classroom learning through the Internet?
  7. Do you have multiple language requirements?
  8. Do you have a requirement to track and report eLearning In-Progress, Completed and individual Learning scores (where appropriate), e.g., Health & Safety.
  9. Can your eLearning provider provide you with multiple curricula which specifically address different segments of your workforce, e.g., all new Employees, new Managers, experienced Managers, HR, IT, Finance?
  10. Does your eLearning provider provide you with administrative privileges to ensure that you have optimal day-to-day autonomy without racking up major consulting bills for minor things? Does their proposal contain a business case? Does it include calculations for Total Cost of Ownership (TCO), Cost/Benefit and Return On Investment? Does their proposal contain a defensible business case?

There are many questions you could ask but in short this type of values reasoning is very helpful before you got to market searching for a provider, for those organizations that DON'T ask these questions, experience tells me that they will miss the mark.

A fundamental tenet we subscribe to is that all our eLearning end-users only need to know how to use any common web browser and create an attachment to an email… if they can do that, then they are technically competent to navigate our curriculum, courses and modules…. Any partner you enter into discussions with should be able to do the same.

Featured Research
  • The New 2017 Contact Center Comparison Guide

    We’ve put together a comparison guide that covers over 40 of the top call center software options, providing details on pricing, features, support, and integrations. If you want to save time and still make a great investment, this guide is a must read. more

  • Phone Systems Comparison Guide: VoIP for Small to Midsize Businesses

    It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 43 small to midsize business phone vendors. more

  • 16 Mistakes to Avoid When Buying a Phone System

    Purchasing a phone system for your business is a major investment. With the average business changing phone systems only once every seven years, it’s important to make the right decision. more

  • 2017 Video Conferencing Trends

    New advancements are also making video more beneficial to a greater range of business areas including marketing, HR, and internal operations. Many solutions are economical, easy to use, and very effective at making communication more personal. more

  • [Infographic] Top 11 VoIP Vendors

    A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more