Strategizing for Profitability: Are Your Employees Costing You Money or Making You Money? (Part 2)

Updated: July 07, 2010

BizTip #1 - Overcome staffing nightmares by fighting back with state-of-the-art employment tools.

Considering all the staffing challenges today, it's no wonder that most companies struggle in hiring people who can contribute positively to organizational profitability.

As the work ethic in our society continues to weaken, it becomes increasingly difficult to find individuals who are willing to be productive on the job day after day. In addition, fewer people are assuming responsibility for their decisions and actions in their work life. This widespread deterioration has chilling effects on employers, who are forced to address the consequences of low productivity, shoddy workmanship, tardiness, and employee theft.

Adding insult to injury, inadequacies in educational systems complicate matters tremendously for employers. Not only do vast numbers of people lack basic skills and abilities, but they also are ill-prepared to learn new skills required to deal with technological and organizational changes. Rapid changes occurring in the business world are translating into greater job expectations and an increased emphasis on employee productivity and quality of work to remain competitive.

Certain complexities in our society are making it more difficult for companies to combat the disruptive forces that stand in the way of hiring better employees. Fortunately, effective employment tools, such as job-related skills tests, personality tests, and structured job interviews, are available for fighting these obstacles to organizational profitability.

BizTip #2 - Get the job done right by using the "smart body" approach to hiring.

Although this may overly simplify matters, organizations basically choose one of the following approaches for hiring employees:

  • "Warm body" approach. Companies using this approach, which is quantity-oriented, simply want to fill job openings as quickly as possible. Since expediency is valued more than anything else, minimal time and money are spent evaluating applicants' suitability for jobs.
  • "Smart body" approach. Companies using this approach, which is quality-oriented, are interested in identifying individuals who will be able to meet all job expectations. Since the ultimate outcomes of the employment process are valued most, enough time and money are spent to assess applicants in appropriate ways.

All employment decisions essentially boil down to making predictions about how well people will perform their jobs. The "warm body" approach tends to be no better than random selection, which is like tossing a coin and betting against the odds that you will get good results. The "smart body" approach involves using sound assessment techniques for identifying top performers and eliminating future costs associated with hiring poor performers.

Many employers use the "warm body" approach because they believe the "smart body" approach is too time-consuming and expensive. They simply put little or no effort into the employment process, make uninformed hiring decisions, and then hope for the best. What these employers often overlook, however, is that they have to spend much more time and money in the long run because they usually end up with unproductive employees who are fired or who leave shortly after being hired. And the whole employment process must be repeated until they are lucky enough to eventually find people who can do the job.

Organizations that use the "smart body" approach to hiring decide to spend more time and money up-front where it really counts. They know that using appropriate employment tools and procedures will significantly increase their chances of finding employees who will make a long term contribution to the profitability and health of the company. When all is said and done, these companies actually reduce costs and make more money because their employees are more successful and remain on the job for a longer period of time.

BizTip #3 - Use "job-related" assessments to get the biggest bang for your buck.

Employment tests should be relevant and be based on a thorough analysis of the job. Sometimes, however, organizations use employment tools and procedures that are not suitable for identifying applicants who will make the best employees. For example, a personality test specifically designed for clinical evaluation purposes might be used to hire managers. Or a skills test developed for selecting computer technicians might be used to hire clerical personnel.

The most important thing to remember is to use employment tests that are designed to measure the types of knowledge, skills, and traits needed for successful job performance. If you select assessments simply because they are popular or have been around for a long time, you are probably not using the best yardsticks for making employment decisions.

Companies often overlook the primary objective for using job-related assessment techniques in the employment process. Structured selection tools, which can minimize the risks of making random hiring decisions, can pay big dividends in terms of increased employee productivity, quality of work, and organizational commitment.

The main advantages of implementing well-designed, job-related assessment tools in a company are as follows:

  • To save money. Predictive techniques increase the probability of selecting successful people and rejecting individuals who are most likely to increase your operating costs.
  • To enhance efficiency. By using job-related assessment devices, you can quickly obtain more of the type of information you need for making good hiring decisions.
  • To minimize future problems. If you select individuals who are both competent and motivated, they are more likely to be satisfied with their job and to stay longer with your company.
  • To improve legal defensibility. Structured, job-related assessment procedures make it easier to defend your hiring decisions.

BizTip #4 - Make sure that your employment tools and procedures meet all of your organizational needs.

The following characteristics pertaining to assessments should be part of any hiring process:

  • Valid. Assessments should be supported by empirical studies proving that the selection devices predict successful job performance.
  • Comprehensive. Assessments should comprehensively measure the important skills, abilities, and traits required for job success.
  • Efficient. Assessments should be easy to administer and score.
  • Cost-effective. Assessments should be affordable and should offer an inexpensive way to safeguard an organization's investment in human resources.
  • Contemporary. Assessments should not be outdated and should relate to the needs of today's businesses.
Featured Research
  • 10 Contact Center Myths Busted

    For most forward-thinking companies, the use of contact center software is on the rise. That said, in spite of contact center software’s sudden rise in popularity, a number of myths have begun to take shape. more

  • Go Mobile and Increase Employee Productivity

    The Bring Your Own Device (BYOD) and Voice over Internet Protocol (VoIP) tech trends now allow people to work whenever, wherever, and however they want—mobility makes it happen. more

  • [Infographic] How to Select a Phone System in 10 Steps

    Choosing the perfect phone system for your business is no small task …. Depending on the size of your company, the industry in which you work, and the specific needs your phone system will be required to meet, any number of solutions could get the job done. more

  • SMB CRM Providers Comparison Guide

    A good SMB CRM system can be an incredibly valuable asset for your business. As more businesses recognize this value, the amount of SMB CRM vendors is expanding quickly. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more

  • 2017 Business VoIP Cost Guide

    Reducing expenses is one of the main reasons that businesses switch from traditional office phone systems to VoIP technology. But many people rush this decision and end up spending more than they need to. The costs of implementing a new VoIP system can increase quickly, especially if you don’t strategically plan for it ahead of time. more