I have been with I.T. from 1999 and yes the major issues that effect productivity of professionals either at 1st level help desk representative or senior manager are the "non-standard" techniques to implement their operating systems.
Sometimes I.T. services staff forget to configure "windows server update services" or "antivirus update services" to connect to local update server. This tiny lead disturbed overall internet experience and effects all the professionals that have extensive work over the www.
Around six years back when i was architecting an ERP solution and its minimum requirement was windows 2000 server with service pack2. The requirement sheet was provided to client and since they had their I.T. department they provided us with configured machine. And guess what no standard installation of Operating System that results in delay of project implementatin.
Now all these factors not only adds to organization budget but also frustrate end users especially when professinal have to meet targets in timely manner.
Different environment have different needs but there is one core requirement that is always the same for any business is the underlying operating system. Services configurations or tweaking as i mentioned earlier are done on top of the OS.
There are different ways to select products and achieve goal towards unified deployment. Most professional says it depends on company size, but my recommendation is to look for how diversify an organization is?
Having a large organization does not mean they have different tasks nor having a small team means all are working for same technology.
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