Ten Customer Service Tips for Customer Loyalty Month

Updated: March 30, 2011

So, in honor of Customer Loyalty Month, here is a "Top Ten" list of customer service tips from my new book, "The Amazement Revolution."

  1. Give your customer a membership experience. You don't have to call them members, but treat them special.
  2. Make the customers' problem your problem. By solving their problems and needs, you create a partnership.
  3. Create a brand promise that is so strong and compelling that it makes your customers think of you more as a partner than as a vendor.
  4. Get employees excited about working for you. An enthusiastic and positive work environment is felt by the customer.
  5. Make sure you have the right people in the "customer facing" jobs. Consider moving the ones that aren't customer focused to other positions inside your organization.
  6. Send thank you notes.
  7. Consider a thoughtful gift for your customers. Not one that is expensive, but one that is unexpected, memorable and appreciated.
  8. Look at your customers as a community. Engage in conversations with them and listen to their ideas and suggestions. Make them part of your process for improvement.
  9. Teach everyone in your organization that when it comes to customer service, everyone needs to be a leader - and they should lead by example.
  10. Make it personal. People like doing business with people they know, they like and they trust. Take time to personally reach out to your customers to get to know them better and find out what they really need.
Featured Research
  • The Pros and Cons of Two-Tier ERP Strategy

    An increasing amount of businesses are considering a two-tier approach to their ERP strategy. If you feel overwhelmed with just one ERP solution, don’t immediately discount two-tier ERP. more

  • 2017 Contact Center Software Cost Guide

    Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more

  • What You Need to Know About VoIP Security

    No matter the industry or area of expertise, a strong VoIP system is the perfect tool for any business looking to take both its internal and external communication to the next level. more

  • Are You Using These 5 VoIP Features?

    In large part, the success of your business depends on the strength and reliability of your team’s many communication networks—this includes your Voice over Internet Protocol system (VoIP). more

  • Video Conferencing Best Practices

    Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more