Tips for Effective Business to Business Communication

Updated: July 21, 2009

Your communication style tells other businesses a lot about your professionalism and what they can expect when they deal with you. A theme that frequently arises when I coach business people is how to communicate in a manner that invites other companies to want to do business with us. The following tips will help you put your best foot forward and communicate confidently.

Say It Briefly

Go with the approach that less is more in communication.

,

Keep It Professional

Business communication is not the appropriate time to vent about personal problems or delve into people's private lives.

,

Keep Your Temper in Check

If you fly off the handle it not only shuts down communication but also reduces the likelihood that the other company will give you an opportunity in the future.

,

It's Not Personal

Remind yourself that communication glitches aren't a personal slight against you, they are just part of doing business.

,

Practice Excellent Conflict Resolution Skills

Brainstorm with the other person to get some ideas on how to deal with the issue at hand and agree on a solution that works for both of you.

,

Have a Plan

Develop a communication plan and follow it to eliminate guesswork.

Other businesses judge us much in the same way our clients do. How we communicate says a lot to the outside world about the way we conduct business. Keep these tips in mind as you interact with other companies and you'll be on your way to increasing your success exponentially.

Your communication style tells other businesses a lot about your professionalism and what they can expect when they deal with you. A theme that frequently arises when I coach business people is how to communicate in a manner that invites other companies to want to do business with us. The following tips will help you put your best foot forward and communicate confidently.

Say It Briefly

Go with the approach that less is more in communication.

,

Keep It Professional

Business communication is not the appropriate time to vent about personal problems or delve into people's private lives.

,

Keep Your Temper in Check

If you fly off the handle it not only shuts down communication but also reduces the likelihood that the other company will give you an opportunity in the future.

,

It's Not Personal

Remind yourself that communication glitches aren't a personal slight against you, they are just part of doing business.

,

Practice Excellent Conflict Resolution Skills

Brainstorm with the other person to get some ideas on how to deal with the issue at hand and agree on a solution that works for both of you.

,

Have a Plan

Develop a communication plan and follow it to eliminate guesswork.

Other businesses judge us much in the same way our clients do. How we communicate says a lot to the outside world about the way we conduct business. Keep these tips in mind as you interact with other companies and you'll be on your way to increasing your success exponentially.

Featured Research
  • 2017 Contact Center Software Cost Guide

    Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more

  • What You Need to Know About VoIP Security

    No matter the industry or area of expertise, a strong VoIP system is the perfect tool for any business looking to take both its internal and external communication to the next level. more

  • Are You Using These 5 VoIP Features?

    In large part, the success of your business depends on the strength and reliability of your team’s many communication networks—this includes your Voice over Internet Protocol system (VoIP). more

  • Video Conferencing Best Practices

    Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more

  • 10 Contact Center Myths Busted

    For most forward-thinking companies, the use of contact center software is on the rise. That said, in spite of contact center software’s sudden rise in popularity, a number of myths have begun to take shape. more