Tips for Effective Business to Business Communication

Updated: July 21, 2009

Your communication style tells other businesses a lot about your professionalism and what they can expect when they deal with you. A theme that frequently arises when I coach business people is how to communicate in a manner that invites other companies to want to do business with us. The following tips will help you put your best foot forward and communicate confidently.

Say It Briefly

Go with the approach that less is more in communication.

,

Keep It Professional

Business communication is not the appropriate time to vent about personal problems or delve into people's private lives.

,

Keep Your Temper in Check

If you fly off the handle it not only shuts down communication but also reduces the likelihood that the other company will give you an opportunity in the future.

,

It's Not Personal

Remind yourself that communication glitches aren't a personal slight against you, they are just part of doing business.

,

Practice Excellent Conflict Resolution Skills

Brainstorm with the other person to get some ideas on how to deal with the issue at hand and agree on a solution that works for both of you.

,

Have a Plan

Develop a communication plan and follow it to eliminate guesswork.

Other businesses judge us much in the same way our clients do. How we communicate says a lot to the outside world about the way we conduct business. Keep these tips in mind as you interact with other companies and you'll be on your way to increasing your success exponentially.

Your communication style tells other businesses a lot about your professionalism and what they can expect when they deal with you. A theme that frequently arises when I coach business people is how to communicate in a manner that invites other companies to want to do business with us. The following tips will help you put your best foot forward and communicate confidently.

Say It Briefly

Go with the approach that less is more in communication.

,

Keep It Professional

Business communication is not the appropriate time to vent about personal problems or delve into people's private lives.

,

Keep Your Temper in Check

If you fly off the handle it not only shuts down communication but also reduces the likelihood that the other company will give you an opportunity in the future.

,

It's Not Personal

Remind yourself that communication glitches aren't a personal slight against you, they are just part of doing business.

,

Practice Excellent Conflict Resolution Skills

Brainstorm with the other person to get some ideas on how to deal with the issue at hand and agree on a solution that works for both of you.

,

Have a Plan

Develop a communication plan and follow it to eliminate guesswork.

Other businesses judge us much in the same way our clients do. How we communicate says a lot to the outside world about the way we conduct business. Keep these tips in mind as you interact with other companies and you'll be on your way to increasing your success exponentially.

Featured Research
  • The Business Case for Updating an Aging Phone System

    You may think your business phone system is functional, but is it fully modern? In recent years, telecommunications technology has made major strides. A system that was perfectly serviceable ten years ago—or even five years ago—is now very out-of-date. more

  • 2017 ERP Buyer's Guide

    Among all of the business software applications necessary for business operations, ERP is undoubtedly one of the most important. Making the wrong selection can have a disastrous impact on your accounting, manufacturing, and supply chain. With so much at stake, it is crucial to make a well-informed decision. more

  • 2017 Contact Center Software Trends

    Did you know that, according to Forbes, 86 percent of customers will pay more for a better customer experience? Customer satisfaction is always a worthy business pursuit, but to identify customer preferences and exceed expectations, you must keep pace with innovations in the technology your customers are using. more

  • How to Select Contact Center Software in 9 Steps

    Your choice of contact center software will affect the future success of your business. Don’t leave this important decision to chance. This guide provides nine actionable steps for the selection process. more

  • [Infographic] 15 Questions to Ask When Selecting a VoIP Provider

    Deciding which phone system is right for your business can be difficult. With our VoIP technology blueprint, discover the top 15 questions you should ask VoIP vendors before you make a buying decision. more