Tips for Effective Business to Business Communication

Updated: July 21, 2009

Your communication style tells other businesses a lot about your professionalism and what they can expect when they deal with you. A theme that frequently arises when I coach business people is how to communicate in a manner that invites other companies to want to do business with us. The following tips will help you put your best foot forward and communicate confidently.

Say It Briefly

Go with the approach that less is more in communication.

,

Keep It Professional

Business communication is not the appropriate time to vent about personal problems or delve into people's private lives.

,

Keep Your Temper in Check

If you fly off the handle it not only shuts down communication but also reduces the likelihood that the other company will give you an opportunity in the future.

,

It's Not Personal

Remind yourself that communication glitches aren't a personal slight against you, they are just part of doing business.

,

Practice Excellent Conflict Resolution Skills

Brainstorm with the other person to get some ideas on how to deal with the issue at hand and agree on a solution that works for both of you.

,

Have a Plan

Develop a communication plan and follow it to eliminate guesswork.

Other businesses judge us much in the same way our clients do. How we communicate says a lot to the outside world about the way we conduct business. Keep these tips in mind as you interact with other companies and you'll be on your way to increasing your success exponentially.

Your communication style tells other businesses a lot about your professionalism and what they can expect when they deal with you. A theme that frequently arises when I coach business people is how to communicate in a manner that invites other companies to want to do business with us. The following tips will help you put your best foot forward and communicate confidently.

Say It Briefly

Go with the approach that less is more in communication.

,

Keep It Professional

Business communication is not the appropriate time to vent about personal problems or delve into people's private lives.

,

Keep Your Temper in Check

If you fly off the handle it not only shuts down communication but also reduces the likelihood that the other company will give you an opportunity in the future.

,

It's Not Personal

Remind yourself that communication glitches aren't a personal slight against you, they are just part of doing business.

,

Practice Excellent Conflict Resolution Skills

Brainstorm with the other person to get some ideas on how to deal with the issue at hand and agree on a solution that works for both of you.

,

Have a Plan

Develop a communication plan and follow it to eliminate guesswork.

Other businesses judge us much in the same way our clients do. How we communicate says a lot to the outside world about the way we conduct business. Keep these tips in mind as you interact with other companies and you'll be on your way to increasing your success exponentially.

Featured Research
  • The Social Side of Service

    Did you know that 83% of Twitter users who tweeted a complaint said they loved receiving a response from the brand? In order to provide the best possible service to your customers, you MUST provide service on the channels that they are utilizing. Social customer service might seem scary and undefined, but can be much more effective and less expensive than traditional channels. more

  • Video Conferencing

    For many, the mere mention of video conferencing brings about bad memories of conference rooms full of people staring at a screen with dodgy sound, fuzzy images, and broken connections. What if we were to tell you that over the past decade, video conferencing solutions have evolved to where they are affordable to businesses of every size and have evolved beyond just the standard boardroom. Today, 74% of B2C marketers and 94% of B2B marketers use video in their marketing efforts. more

  • EHR Implementation

    More and more medical practices are selecting and implementing electronic health records (EHR) than ever before. In fact, statistics show that the number of practices who have purchased an EHR has doubled in just three years. That being said, many practices fail to prepare for their new EHR and thus do not gain the full benefits that come with implementing a solution. more

  • Selecting the Right EHR for Your Practice

    The purchase and implementation of an electronic health record (EHR) system is no small feat and is a big step for a practice, small or large, to take. Selecting your new EHR is one of the most important decisions that you will make for your practice. more

  • 8 Ways Business Travelers Can Save with VoIP

    Do you or any part of your workforce travel for work, or even telecommute? If that answer is yes, then you should be utilizing mobile VoIP. With VoIP, businesses have been found to save as much as 40% on local calls and a whopping 90% on international calling expenses. more