1. Look for a greater depth and breadth of providers entering the arena, particularly from CSPs and the IT Channel
So far, Cloud services providers have largely been a) web hosters that have evolved their offerings to be more elastic or b) a few Internet giants like Amazon, Google, Microsoft, and Salesforce.com. Turn up the air conditioning in 2011, as the competition is about to heat up, primarily from two additional major forces in IT.
First, competition will come from Communications Service Providers (CSPs) which include telcos, cable companies, and wireless operators. We have already seen a few telcos move in this direction, including Verizon, BT, and Orange, and several leading cable companies like Comcast and Charter are bundling hosted Microsoft applications (Exchange, Sharepoint, OCS) into their business class offerings. However, this is the tip of the iceberg. Virtually all CSPs are formulating a cloud strategy as I type this and plan on executing in 2011.
Second, the traditional IT channel - VARs and Distributors - have been revving up their Cloud engines as well. We have already seen some progressive stuff from Ingram Micro's Seismic, and a project from Tech Data in Belgium, but the conversation is really heating up and the strategic planning among the largest VARs and Distributions is well under way. The IT channel now realizes just how disruptive the Cloud model is to their business and are being forced to evolve or face significant disintermediation and risk.
When it's all said and done, we are moving from a world of fairly clear lines of IT demarcation to a royal rumble of cloud, as shown in the illustration below: CLICK HERE
2. Cloud comes into focus for Small Businesses
Most of the conversation around Cloud up till now has focused on the opportunities in the Enterprise, and to some degree the Public sector. These represent very large deals and also involve a degree of complexity around security and data portability that are not trivial issues. While this effort will certainly continue in 2011, I expect to see a much greater focus on the opportunity to delivery Cloud services into small businesses. I am just starting to see this shift in focus from the likes of Microsoft and Cisco and it's only natural: small businesses do not have IT departments and can benefit greatly from easy to use, pay as you go Cloud services. Look for this conversation to really pick up in 2011.
3. Syndication for Cloud Services
While many of us may think of syndication as it applies to radio or TV shows, it will soon have a meaningful connotation when it comes to the Cloud as well. Simply put, a syndicated cloud service means that you offer and bill your customers for this service but a third party manages the actual infrastructure behind the service. This is an important strategic approach to offering cloud services because it enables you to offer a broader portfolio of services without the administrative burden of managing each individual application infrastructure. The downside would be that your margins will likely not be as high compared to services you fully manage, but then again, your Opex costs will be lower as well. Here is a conceptual framework of the value chain: CLICK HERE
Probably the best example of Cloud syndication at the moment is the opportunity for service providers to syndicate Microsoft's Business Productivity Online Suite (BPOS). This gives providers the ability to offer hosted Exchange, Sharepoint, Dynamics, and OCS without managing the actual infrastructure. Other syndicated Cloud services worth noting include Google's Postini, Symantec's Message Labs, and McAfee's MXLogic. Look to Cloud syndication 2011 as a means for providers to rapidly broaden their Cloud services catalog.
A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more
While this may have been true at one time, the days of BI requiring a dedicated team of experts to implement are over. Self-service solutions are making it possible for everyone, including small, local businesses, to easily implement BI in their decision making process. more
A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help. With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts. more
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more