I have been following Zeacom for many years and have been impressed by the Company's growth and evolution. While many people think of Zeacom as a contact center vendor, the company is in fact much more than that. In addition to its contact center capabilities, its core strength is in voice communications, mobility, unified messaging, IVR, outdialing and presence, leveraging partners to provide best-of-breed solutions, and Business Process Automation (BPA). While several companies have jumped into the BPA arena in the last couple years as unified communications and communication enabled business processes (CEBP) became all the rage, Zeacom has quietly been providing these capabilities for years, but without using the term Business Process Automation.
I recently spoke with Zeacom's CEO, Miles Valentine, who is keynoting Zeacommunity 2011, Zeacom's global forum for users, resellers, partners and other colleagues. I asked about his keynote, and quickly understood why other folks at Zeacom are so passionate about Business Process Automation - it is because Miles is. Read the rest of this article on UCStrategies.com.
By Jon Arnold
Lately I've been writing about vendor events that I've attended, and this time it's Acme Packet. Their first-ever analyst day was held last week, and enough dust has settled since for me to write about it for our readers.
I realize that SBCs are not top-of-mind for followers of UC, and maybe that's the point. I'll back up a step just to be sure we're on the same page here. SBCs are session border controllers, a little understood next-gen network element that addresses complex problems with complex technology. As you may know, I'm not a technical analyst, but I've covered the SBC space since inception, and understand it well enough to share some takeaways with you here. Read the rest of this article on UCStrategies.com.
Washington is very cloudy these days. Winter is right around the corner. The local, so-called, professional sports teams are unfortunately performing as expected. To paraphrase the old saw, "Washington: first in war, first in peace, and last in most any league." Then, of course, there's political Washington, enough said on that.
But wait, there are more clouds on the D.C. horizon and they definitely have a silver lining. "Cloud" alternatives have been a key direction of federal IT for quite some time and now cloud-based approaches are appearing in the UC domain starting with email and collaboration for a number of agencies. Read the rest of this article on UCStrategies.com.
While many eyes were on unified communications and collaboration this month, and speech technologies are certainly part of that, speech held its own for announcements in November too. Just taking a look at Nuance alone, there were quite a few. This didn't even include the tasty, but so far false rumor that Apple was acquiring Nuance. This came about when Steve Wozniak, Apple's co-founder, misspoke at an event, mentioning that Apple had acquired Nuance. It created quite a stir and a bump in Nuance's stock price.
Despite the "rumor", Nuance was quite busy in November, boasting several announcements across the company's product lines. Nuance added another mobile device to the customer list by announcing that Nuance's natural language voice technology is behind the new Genius Button and Hands-Free mode innovations on T-Mobiles' myTouch 4G phone, which will allow consumers to speak, receive and send text messages completely by voice, by pressing a button and saying "Turn Hands-Free Mode on,". This turns on Bluetooth capabilities, providing complete hands free use. While this wasn't a big announcement, I'm all for it. Read the rest of this article on UCStrategies.com.
VoIP makes a lot of sense for educational institutions—and it’s not just because of the substantial cost savings. Other benefits include increased efficiency and integration options. Emergency responsiveness can even be improved. more
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more