By Blair Pleasant
There've been some changes to the Unified Communications Interoperability Forum (UCIF) bylaws, which may encourage some of the vendor holdouts to join the forum - notably Cisco, Avaya, and IBM. These leading UC vendors have not joined the forum, which limits the value that the forum can actually provide. I'm hopeful that the changes to the bylaws will be the impetus needed to get these folks on board. Based on the changes, it appears that companies that are non-founders will have more say in what happens and can play a more important role, which was one of their primary complaints about the way the forum was structured. Read the rest of this article on UCStrategies.com.
By Pam Avila
There is no doubt that the convergence of voice, data, video and mobility has created a variety of challenges and opportunities for VARs, telecom and video dealers, and integrators. For anyone in the channel, one of the most significant challenges, as unified communications brings more and more opportunities, is determining which opportunities best fit the existing core competencies and strategies for the future. This article takes a look at the journey of one integrator who leveraged their initial core competencies developed as an IVR specialist to eventually become a premier UC integrator. Read the rest of this article on UCStrategies.com.
By Lisa Pierce
Based on statements it made yesterday, the FCC's Net Neutrality decision (FCC 10-201), leaves current and future U.S. UC customers and suppliers in no clearer or more certain circumstances than before. Uncertainty often inhibits investment in innovation, which is the exact opposite of the FCC's stated intentions. Read the rest of this article on UCStrategies.com.
By John Bartlett
Part of my consulting practice focuses on the network design needed to properly support voice and video conferencing (real-time) traffic on an IP network. One of the big disconnects today is on the testing side. Many enterprises are not using the right kind of test tools to find and fix problems in real-time traffic support. Read the rest of this article on UCStrategies.com.
I contend that gaining access to UC from the cloud is nothing new: the current enterprise UC technology derived from free consumer services such as the large Instant Messenger (IM) services, Skype, etc., all of which are hosted in remote data centers accessible via the internet. However, with commercial UC, this notion is being extended from a free ‘best efforts' social service to one that is more aligned to business communications and is therefore a substitute for traditional voice networks provided by the telephony carriers. Read the rest of this article on UCStrategies.com.
When was the last time you evaluated the performance of your current business phone system? For most people, the answer is too long ago. Phone systems are one of the most overlooked tools in business, even though they’re also one of the most important in terms of employee productivity. more
For years, all kinds of businesses depended on Private Branch Exchange (PBX) phone systems to help facilitate direct, line-to-line communication. Over the course of the past decade, however, Voice over Internet Protocol (VoIP) technology quickly became the go-to resource for brands. more
While more businesses make the switch to VoIP every single day, there are also many that choose to stay with the system they are used to.The rationale is almost always the same. You don’t want to shake things up when what you are already using is working. more
Choosing a phone system for your business isn’t as easy as it looks. Most people learn this the hard way. You choose a new system, and everything seems fine. Until it isn’t. In hindsight the problems always seem obvious, yet countless businesses fall into the same traps every year. more