Understanding Packaged Enterprise Implementations

Updated: January 31, 2011

Packaged implementation solutions combine software and services related to a particular business or scope of work performed for a customer. Because the vendor defines scope of work carefully, the package also includes a fixed price.

We can identify three types packaged solutions:

  • Services only
  • Software and related services
  • Hardware, software, and related services

Services only

At the most basic level, vendors sell defined services (based on fixed price, scope, and deliverables) that cover a particular software module or business process. Asuret calls these packaged services. Packaged services generally support a specific, and well-defined, implementation issue, problem, or need.

Software and related services

To offer a more complete solution, some vendors create a package by bundling software configured for a specific business process with fixed-price implementation services.

To be complete, these packaged offerings, solutions, should include:

  1. Off-the-shelf enterprise software with defined business processes
  2. Configuration information, such as content configured for a specific industry or process, use cases, scenarios, business rules, and reporting features (such as dashboards)
  3. Standardized user enablement and education content such as help systems, training, courseware, workshops, including pre-defined content
  4. Standardized consulting enablement content, such as installation and configuration guides, templates, accelerators, and test scripts
  5. Fixed-price services for installing, configuring, and implementing the preconfigured software, delivering the standard user enablement content, and guidelines for integrating with other systems

Hardware, software, and related services

To achieve higher levels of integration, vendors can add pre-configured hardware to the mix of software, content, and services. Adding hardware (either server or appliance) to a packaged solution further decreases the extent to which customers must consider system, infrastructure, and integration issues during an implementation.

This packaging simplifies the buying and implementation process by controlling implementation variables. Interestingly, software as a service (SaaS) goes even further, by moving infrastructure responsibilities from the customer to the cloud provider.

Featured Research
  • Your Guide to Social Customer Service

    Did you know that 67% of online consumers have used social media for customer service purposes?Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand. more

  • A Guide to Selecting a Customer Portal for your CRM

    This whitepaper provides a guideline for selecting the right customer portal solution for your CRM by following a three-stage process. By comparing in-house and third party SaaS products, we examine present business and technical portal requirements, which are then mapped against the upfront and hidden costs for development and future scalability needs. more

  • Top Intelligent Tools That Every Sales Rep Should Have in 2017

    Explore how Artificial Intelligence (AI) makes it possible for salespeople to leverage the structured data in their day-to-day activities and enhance the communication with customers and prospects. more

  • The Social Intranet: A guide to getting better business results

    This whitepaper describes why the shift from a traditional to a social intranet is imperative to staying competitive, and analyzes the costs and benefits associated with implementing one. You will also find useful KPIs to measure performance and further leverage your intranet's success, raising employee engagement and boosting your competitive advantage. more

  • The New 2016 SMB CRM Comparison Guide

    Selecting a CRM system is not easy. That's why our CRM expert has compiled this new SMB CRM comparison guide to provide you with the information you need on the top 40 CRM software solutions available on the market. more