Understanding Packaged Enterprise Implementations

Updated: January 31, 2011

Packaged implementation solutions combine software and services related to a particular business or scope of work performed for a customer. Because the vendor defines scope of work carefully, the package also includes a fixed price.

We can identify three types packaged solutions:

  • Services only
  • Software and related services
  • Hardware, software, and related services

Services only

At the most basic level, vendors sell defined services (based on fixed price, scope, and deliverables) that cover a particular software module or business process. Asuret calls these packaged services. Packaged services generally support a specific, and well-defined, implementation issue, problem, or need.

Software and related services

To offer a more complete solution, some vendors create a package by bundling software configured for a specific business process with fixed-price implementation services.

To be complete, these packaged offerings, solutions, should include:

  1. Off-the-shelf enterprise software with defined business processes
  2. Configuration information, such as content configured for a specific industry or process, use cases, scenarios, business rules, and reporting features (such as dashboards)
  3. Standardized user enablement and education content such as help systems, training, courseware, workshops, including pre-defined content
  4. Standardized consulting enablement content, such as installation and configuration guides, templates, accelerators, and test scripts
  5. Fixed-price services for installing, configuring, and implementing the preconfigured software, delivering the standard user enablement content, and guidelines for integrating with other systems

Hardware, software, and related services

To achieve higher levels of integration, vendors can add pre-configured hardware to the mix of software, content, and services. Adding hardware (either server or appliance) to a packaged solution further decreases the extent to which customers must consider system, infrastructure, and integration issues during an implementation.

This packaging simplifies the buying and implementation process by controlling implementation variables. Interestingly, software as a service (SaaS) goes even further, by moving infrastructure responsibilities from the customer to the cloud provider.

Featured Research
  • Are You Using These 8 CRM Features?

    One of the biggest mistakes that businesses make when it comes to their CRM software is the features they don’t use. This happens because they invest in CRM with a handful of problems in mind, so they’re content as long as it solves them. But if you want to maximize your ROI, you should be utilizing every feature available to you. more

  • 2017 CRM Software Cost Guide

    Would you believe that 89% of businesses expect to compete primarily on customer service in the upcoming years? With that in mind, it’s no surprise that CRM software is becoming such an integral part of business operations. But not all solutions are created equally, especially when it comes to the value they deliver to your business. more

  • Top 10 Trends in CRM for 2017

    There’s some big things happening with CRM software that you should to be aware of. Technological advancements and changes to business processes have led to developments and new features that are making CRM more valuable than ever. Things like mobile capabilities and greater integration with other software are at the front of this progress. more

  • SMB CRM Providers Comparison Guide

    A good SMB CRM system can be an incredibly valuable asset for your business. As more businesses recognize this value, the amount of SMB CRM vendors is expanding quickly. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more

  • CRM and Contact Center Integration

    One of the best ways to improve your customer service is to integrate your CRM and contact center software. Benefits of doing this include:Improved customer satisfaction through more personalized contacts, Better conversions on lead, and Increased employee productivity. more