Packaged implementation solutions combine software and services related to a particular business or scope of work performed for a customer. Because the vendor defines scope of work carefully, the package also includes a fixed price.
We can identify three types packaged solutions:
At the most basic level, vendors sell defined services (based on fixed price, scope, and deliverables) that cover a particular software module or business process. Asuret calls these packaged services. Packaged services generally support a specific, and well-defined, implementation issue, problem, or need.
Software and related services
To offer a more complete solution, some vendors create a package by bundling software configured for a specific business process with fixed-price implementation services.
To be complete, these packaged offerings, solutions, should include:
Hardware, software, and related services
To achieve higher levels of integration, vendors can add pre-configured hardware to the mix of software, content, and services. Adding hardware (either server or appliance) to a packaged solution further decreases the extent to which customers must consider system, infrastructure, and integration issues during an implementation.
This packaging simplifies the buying and implementation process by controlling implementation variables. Interestingly, software as a service (SaaS) goes even further, by moving infrastructure responsibilities from the customer to the cloud provider.
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