This analysis is presented to align with the key solution and vendor characteristics identified as critical to buyers in the Focus Research Methodology. These include product, cost and vendor considerations.
Product Considerations: NetSuite offers a portfolio of on-demand solutions for a wide range of business-critical functions - NetSuite Financials, NetSuite CRM+, NetSuite Ecommerce for Web sites and online stores and SuiteAnalytics. NetSuite OneWorld is an on-demand offering that supports real-time consolidated management of multiple locations, currencies and languages. The company also offers the NetSuite SuiteCloud platform, designed to support custom and vertical applications and business processes. There is also a growing SuiteCloud Developers Network and SuiteApp.com applications directory, according to NetSuite.
Cost Considerations: NetSuite prices its solution beginning at $99 per user per month, with a "base fee" of $499 per month, according to the company. Pricing can vary depending upon the features and functions selected. The company offers an application for a free trial at its Web site.
Vendor Considerations: Based on briefings with NetSuite executives, Focus believes the company is poised to take advantage of current market trends. These include increasing adoption of cloud-based solutions for business-critical functions such as financial management, CRM and ERP. In addition, the continuing success of market leader Salesforce.com and its partner ecosystem, combined with the promotion by SAP of its Business ByDesign on-demand offering, provide increasing market validation for NetSuite and its partners.
However, these companies also represent formidable competition for NetSuite. Emerging competitors such as Salesorder.com also present possible challenges to the company. (Salesorder.com's customers have so far been smaller than most typical NetSuite users, but nothing prevents either company from going after the other vendor's current primary market.) NetSuite will have to continue and extend its proven abilities to innovate and compete, and leverage its thousands of current customers, to extend its market leadership and presence. To the extent that it can succeed in these efforts, Focus believes that users can count on NetSuite to be a significant competitor in CRM, ERP and related areas for the foreseeable future.
One of the biggest mistakes that businesses make when it comes to their CRM software is the features they don’t use. This happens because they invest in CRM with a handful of problems in mind, so they’re content as long as it solves them. But if you want to maximize your ROI, you should be utilizing every feature available to you. more
Would you believe that 89% of businesses expect to compete primarily on customer service in the upcoming years? With that in mind, it’s no surprise that CRM software is becoming such an integral part of business operations. But not all solutions are created equally, especially when it comes to the value they deliver to your business. more
There’s some big things happening with CRM software that you should to be aware of. Technological advancements and changes to business processes have led to developments and new features that are making CRM more valuable than ever. Things like mobile capabilities and greater integration with other software are at the front of this progress. more
A good SMB CRM system can be an incredibly valuable asset for your business. As more businesses recognize this value, the amount of SMB CRM vendors is expanding quickly. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more