Vendor Focus: Netsuite

Updated: January 19, 2010

This analysis is presented to align with the key solution and vendor characteristics identified as critical to buyers in the Focus Research Methodology. These include product, cost and vendor considerations.

Product Considerations: NetSuite offers a portfolio of on-demand solutions for a wide range of business-critical functions - NetSuite Financials, NetSuite CRM+, NetSuite Ecommerce for Web sites and online stores and SuiteAnalytics. NetSuite OneWorld is an on-demand offering that supports real-time consolidated management of multiple locations, currencies and languages. The company also offers the NetSuite SuiteCloud platform, designed to support custom and vertical applications and business processes. There is also a growing SuiteCloud Developers Network and SuiteApp.com applications directory, according to NetSuite.

Cost Considerations: NetSuite prices its solution beginning at $99 per user per month, with a "base fee" of $499 per month, according to the company. Pricing can vary depending upon the features and functions selected. The company offers an application for a free trial at its Web site.

Vendor Considerations: Based on briefings with NetSuite executives, Focus believes the company is poised to take advantage of current market trends. These include increasing adoption of cloud-based solutions for business-critical functions such as financial management, CRM and ERP. In addition, the continuing success of market leader Salesforce.com and its partner ecosystem, combined with the promotion by SAP of its Business ByDesign on-demand offering, provide increasing market validation for NetSuite and its partners.

However, these companies also represent formidable competition for NetSuite. Emerging competitors such as Salesorder.com also present possible challenges to the company. (Salesorder.com's customers have so far been smaller than most typical NetSuite users, but nothing prevents either company from going after the other vendor's current primary market.) NetSuite will have to continue and extend its proven abilities to innovate and compete, and leverage its thousands of current customers, to extend its market leadership and presence. To the extent that it can succeed in these efforts, Focus believes that users can count on NetSuite to be a significant competitor in CRM, ERP and related areas for the foreseeable future.

Featured Research
  • Your Guide to Social Customer Service

    Did you know that 67% of online consumers have used social media for customer service purposes?Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand. more

  • A Guide to Selecting a Customer Portal for your CRM

    This whitepaper provides a guideline for selecting the right customer portal solution for your CRM by following a three-stage process. By comparing in-house and third party SaaS products, we examine present business and technical portal requirements, which are then mapped against the upfront and hidden costs for development and future scalability needs. more

  • Top Intelligent Tools That Every Sales Rep Should Have in 2017

    Explore how Artificial Intelligence (AI) makes it possible for salespeople to leverage the structured data in their day-to-day activities and enhance the communication with customers and prospects. more

  • The Social Intranet: A guide to getting better business results

    This whitepaper describes why the shift from a traditional to a social intranet is imperative to staying competitive, and analyzes the costs and benefits associated with implementing one. You will also find useful KPIs to measure performance and further leverage your intranet's success, raising employee engagement and boosting your competitive advantage. more

  • The New 2016 SMB CRM Comparison Guide

    Selecting a CRM system is not easy. That's why our CRM expert has compiled this new SMB CRM comparison guide to provide you with the information you need on the top 40 CRM software solutions available on the market. more